Next steps on improving quality
First of all let me say: Thank You for all your comments and feedback to my last Moving to Strict Rules to improve Quality and Control. You encouraged us in our direction and we will rapidly exeute over the summer.
Parallel to my blog we have instructed and enabled our ~300 global moderators to execute more strictly. It will take a time for them to get used to it and for you to recognize the benefit. Deleting posts or even users will happen behind the scenes, and we do not plan to communicate this.
An even more burning issue today is the quality in forums. In the beginning of SDN we have proudly presented our numbers, growth rates and … But more or less inwardly we moved into a quality issue – still celebrating our success. ;-)) As of today we have about 900.000 threads with more than 620.000 unanswered questions. Out of these 620.000 about 100.000 do not have a single reply. This results in long search times, imperfect search results and low quality.
As an immediate step we have limited the number of open = unanswered threads to 10 per member. Beyond that we plan to delete / archive all open questions older than 6 months up from late summer. So please go into your control panel in the forums and either 1) close your question(s) and provide the points (if it makes sense) or detail your question or simply do nothing and wait for us to delete all open question.
Apart from these more restrictive measures we will expand the number of points categories to better reflect and show your expertise in certain areas. We plan to add all SAP solutions and most industries, and merge some of the historic categories in the next weeks. You will recognize this in the blog editor, which prompts you to decide for ‘Points development area’ = points category.
All the forums will be mapped to a category and points will automatically be provided.
Secondly we started to discuss some enhancements to the forums and forum structures, as the current pattern has been expanded over the last years. This is somewhat confusing for new members and disaligned with the current products and deserves some revision. We will communicate this in advance early next week, to get your input and feedback on this.