h4. Introduction You have just been asked to give a demo of the CRM IC webclient and need to setup the contact center simulator with your CRM system. You have looked at the standard documentation and realized there are some “gaps”. We will go through this process to eliminate those gaps. We will focus more on how to put the configuration steps together, rather than how to perform each step. h3. Prerequisites Your CRM 52/2007 system should be a dual-stack installation. This means you have a SAP Java installation available. You will also need full J2EE admin rights on your CRM java stack and access to SM59 plus the IC webclient customizing steps. We assume you understand basic CRM IC webclient configuration. h3. Reference Materials The following SAP standard help documentation will give you a better understanding of some of the steps we perform below: ICI – Overview SAP Help – [http://help.sap.com/saphelp_nw04s/helpdata/en/46/0aaa44abb314dce10000000a155369/frameset.htm | http://help.sap.com/saphelp_nw04s/helpdata/en/46/0aaa44abb314dce10000000a155369/frameset.htm] Security Guide BCB/ICI SAP Help – [http://help.sap.com/saphelp_nw70/helpdata/EN/9c/8688408bc0bb4de10000000a1550b0/frameset.htm | http://help.sap.com/saphelp_nw70/helpdata/EN/9c/8688408bc0bb4de10000000a1550b0/frameset.htm] h3. Configuration Procedure h4. Step 1: Turn on the nodes in SICF on the CRM ABAP stack h4. h4. Step 13: Simulate inbound call using CCS To simulate the call after the agent is ready we go first to the Home Link of the CCS admin console and then click on the “Telephony Info” link. We then see a paragraph explaining how to start a call to the agent by clicking on a link.We now put in the number that will be calling in the +number format. We also need to select the agent’s phone number from the list below. Once that has been done we hit the Call agent button.If this works we will see the phone number popup on the agent’s screen in the IC Webclient.