I have been working now with the aim to help our partners find the right information that they are looking for more easily. I know form the past that this was not the easiest thing for our partner and hence I have set in motion some projects which I believe will make the difference in the future.
We recently released the two new language based forums, Portuguese & Spanish to target a larger audience who previously could not communicate in the main Engligh only based Business One Forums. These two junior forums are creating a lot of interest out there with many view and contributions already. My thanks to all who contribute by the way.
We also have now delivered a training to all SAP Business One Product Support Consultants so that they will now start to make contributions on the SAP Business One Forums also. This should help close a lot of open threads as well as provide valuable information to the community.
The Business One FAQ section is now in full swing with our experts creating wiki articles about the most common issues asked from SAP Business One Product Support.
Just to give you some highlights of what we are working on for the future. We are developping a federated search utility specifically for SAP Business One which should make finding what you need a little easier.
Our Self Help application will be enhanced with more content and also we will introduce some new functionality to again bring all SAP Business One related material under the one roof.
We have listented hard to the community and our partners and have created the SAP Business One Support homepage on the SAP Service Marketplace. The idea here is to bring all repositories to one page. The page is regularly with the latest news or pieces of information which we believe you, as our partners, will find beneficial.
Coming also this quarter will be some enhancements to the Partner Support Dashboard, which should be the hub for all support related activities with your partner organization.
I have to thank many people for their hard efforts this year, but mostly to you, the community, for your continued support in the SAP Business One forums. I hope that this resource will continue to grow and help share the knowledge, resolve your questions, help you to do more in the future.
As we progress throughout the year I will return to keep you updated on our progress. Until then I wish you all the very best.
Self Help and Partner Enablement Team