This is my first post in the blog section here on SDN and I have intended to write about SAP Solution Manager and SAP Netweaver. I have started with Solution Manager few months ago and I am an enthusiast of this solution. I have many reasons why I believe in SolMan success beyond the fact it is mandatory, but it is another story, maybe another post. Well, now I am gonna write how to set up Incident Management Work Center in SAP Portal. They are simple tasks but there are some tips too, mainly concerning with the OBN (Object-Based Navigation) and the target iViews.
The following pictures show the Work Center embedded in the SAP Portal as result.
Look the POW List with the incidents and the short description below: you can reply, add attachments, confirm and print the incident data in PDF format.
The “New Message” link in the left side panel allows the User to open a new incident easily.
Activating ITS (Internet Transaction Server) you can launch CRM transactions (CRMD_ORDER and CRM_DNO_MONITOR) without opening the SAP GUI – that is a big deal because the User doesn’t need it installed in his or her computer.
- You can set value “1” in the “priority” fields.
Now make some adjustments – e.g. sso and other iView options – and you will be able to use Incident Management Work Center in SAP Portal.