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For today’s complex IT solutions, analyzing the root cause of an incident requires a systematic top down approach to finally pinpoint to the root cause of an incident. SAP MDM 5.5 SP06 Patch1 or higher can be integrated into the Root Cause Analysis scenario in SAP Solution Manager as of Solution Manager 4.0 SP15. Solution Manager Diagnostics provides two applications to perform workload analysis: 

The E2E Workload Analysis application provides hourly aggregated performance and resource consumption data. It allows comparing performance data of multiple systems and has a very flexible data display. It provides solution wide performance data and allows isolating a system or software component that caused performance problems. The E2E Workload Analysis is the starting point for Root Cause Analysis of performance problems.

Wily Introscope provides non-aggregated performance and resource data for MDM and Java Systems. It can be used to perform detailed analysis of the MDM or Java System once the E2E Workload Analysis isolates a system or software component that caused performance problems. The Introscope Enterprise Manager is part of the CA Wily Introscope system management application. It is installed as part of SAP Solution Manager.

 

Since the new capabilities have been recently released I would like to point you to some resources that demonstrate how to perform Root Cause Analysis for SAP MDM using SAP Solution Manager.

The first one is a setup guide: “How To…setup SMD for MDM Root Cause Analysis – MDM 5.5 SP06”
http://service.sap.com/installMDM > Operations > MDM 5.5 – Monitoring Guides (ZIP File)

A second guide describes how to perform a root cause analysis:
“How to Perform Root Cause Analysis for Master Data Management with Solution Manager Diagnostics”

In addition a further SDN article and a presentation give an overview of the new capabilities:
„Root cause Analysis with Solution Manager Diagnostics for MDM”
„Monitoring Capabilities and Root Cause Analysis for SAP MDM”

A Know How Network Call (KHNC) will be given on April 30th. The presentation will be recorded and can then be found here.

 

SAP NetWeaver RIG is also planning a feedback project on the usage of Solution Manager Diagnostics for MDM – purpose of this is to gather customer feedback about the new functionalities for Root Cause Analysis and Monitoring. If you are right now working or will work with the new capabilities, please let me (detlef.thoms@sap.com) know. We have prepared a brief questionnaire to roll-in your feedback and requirements into the next version!

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