I had a call last week with Marilyn Pratt about contributing to the BPX community. I expressed my concern that the community seems focused on technology that supports Business Process Management, but not on the management philosophy itself. I logged in again today and asked myself: who here is writing about the management of business processes?
I asked myself this since we, the employees of the SAP Process Office, gave ourselves the challenging task of turning SAP into a process-oriented company, with employees who live in a culture of continuous process improvement. Sure, we’ve looked at SAP and partner tools that can support our BPM efforts. But most of the work we’ve done in the past year has not been focused on Solution Manager, Visual Composer or any other tools – we’ve been creating and piloting a concept and Process Management Lifecycle to ensure that, once SAP starts successfully managing its business processes (not only automated ones but also manual ones!), it will do so continuously.
On May 4 at ASUG in Orlando, I will be presenting our approach – and over the next few weeks, I will also be writing about our efforts in the past year and how we are trying to make SAP process-oriented on a world-wide basis. I hope that this will start a discussion on the successes and challenges other companies have in implementing a Business Process Management framework.