Blogs posted March 14, 2008

The new user interface in CRM 2007 is easy to customize and user freindly. Since the UI is new and not exposed to the world yet , I thought to write some blogs which may be benificial to those who are planning to work or are already... Read More »

CRM 2007 comes with the easy-to-use functionality. It makes the life of users as well as of the consultants very easy. You can easily customize it to meet the customer’s requirements. Lets start with a very simple example. If you... Read More »

This blog aims at looking at outsourcing from the perspective of its life cycle. An attempt to understand the birth and growth of this phenomenon called outsourcing. To start off, I would quote from wikipedia which has this to say (at the time of... Read More »

In this engaging presentation by Janet L Hammill of Rohm & Haas, she outlines how the specialty chemicals manufacturer effects business process transformation leveraging their ERP implementation. This presentation was delivered at a recent... Read More »

In 2007 we established the CRM dedicated Net Promoter survey in partnership with our service provider Satmetrix.  We were able to get great insights from the initial survey, so we have now established this survey as a key part of our product... Read More »

For those of you who haven’t yet tried the new Troubleshooting Guide, here are five reasons why you have to check it out now:   It’s problem-oriented – you know what’s wrong, but you don’t know how to fix it... Read More »