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SAP Insider – CRM 2008 Post Presentation Q&A – Case Study: How Colgate-Palmolive is transitioning from SAP CRM Mobile Sales to SAP CRM Online Sales

Intent of this Post-Presentation Series

This is one in a series of postings by the presenters of the SAP Insider Conference “CRM 2008” held in Las Vegas, March 2-5.  The comment/talkback feature below provides an opportunity for attendees to interact directly with the presenters and comment or ask questions about their respective CRM presentations.

Title of the Session

Case Study: How Colgate-Palmolive is transitioning from SAP CRM Mobile Sales to SAP CRM Online Sales



Hear how Colgate-Palmolive is leveraging its simple recipe for easing out-of-the-box implementations to transition from using SAP CRM for mobile sales to online sales.

  • Understand the benefits the company wants to achieve with the transition, including keeping the same functionality and performance, reducing IT resources, accelerating rollouts, and removing sales software from its PCs.
  • See how the company overcame its toughest challenges during the transition including iViews that did not always work out-of-the-box and the problem of delivering access to its teams in Europe, Latin America, and Canada.
  • Learn how the company successfully rolls its SAP implementations directly out-of-the-box on a short timeline and with a small consulting budget.
  • Get insights for feasibility studies so you can launch similar projects at your company.
  • Step through its process for offline reporting using SAP NetWeaver Business Intelligence (SAP NetWeaver BI) 7.0.
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  • Linda, I wish I had attended this years CRM conference just for your presentation. We are evaluating exactly this approach with a couple of our customers and will be starting a Business Case study for a move from SAP CRM Mobile to CRM Online during the upgrade to CRM 2007 later this year. I look forward to any and all ideas you will be willing to share on this blog.

    Sandeep Nalgundwar

  • Hi Linda, I’m really interested in knowing how was the process of migrating the Mobiles solution to the Enterprise Sales. And also why you decided move foward this direction.

    Could you please contact me?