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SAP Insider – CRM 2008 Post Presentation Q&A – Panel Discussion: Strategies to guide SAP CRM implementations, rollouts, and upgrades

Intent of this Post-Presentation Series

This is one in a series of postings by the presenters of the SAP Insider Conference “CRM 2008” held in Las Vegas, March 2-5.  The comment/talkback feature below provides an opportunity for attendees to interact directly with the presenters and comment or ask questions about their respective CRM presentations.

Title of the Session

Panel Discussion: Strategies to guide SAP CRM implementations, rollouts, and upgrades


Ask your toughest implementation, upgrade, and general SAP CRM project questions to this unique panel of SAP CRM customers who have all successfully completed implementations, rollouts, upgrades, and other SAP CRM projects.

  • During this special moderated panel discussion, there will be a 20-minute question-and-answer period for you to pepper the panelists with questions.
  • Understand when, where, and why they decided to implement various components of SAP CRM, the challenges they faced, the obstacles they’ve overcome and what they would do differently if they could.
  •  Learn how different companies define their project roadmaps, win user and executive support, build their project teams, address key technical and business requirements, and bridge the gap between their business and technical teams. Discover the hidden challenges you must prepare for and why unexpected obstacles do not have to be difficult to navigate.
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  • I would like to request the esteemed panel to also include discussion on formation of Implementation teams.
    Is it beneficial for client to build the team on Process based approach or Modular based approach.
    Merits and Demerits of Process Based approach Vs.Modular based approach.

    Best regards,
    Anup Bansal           
    SAP CRM Consultant
    M +91 9820981852
    L&T Infotech, South Block
    Saki Vihar, Powai
    Mumbai 400072, India

    • Anup – we built our teams based on process and technology mix. Reason being, different areas required different focus.  our application teams were built by process, this was important because the team understood how the business transations should be executed and ensured the system performed correctly.  Our technical resources were based on their skill sets. For instance, we had an upgrade coordinator who managed all infrastructure, security and basis work with the technical teams.  Does this answer your question?