SAP Insider – CRM 2008 Post Presentation Q&A – Case Study: How Tellabs brought IT and business together to implement SAP CRM E-Commerce
Intent of this Post-Presentation Series
This is one in a series of postings by the presenters of the SAP Insider Conference “CRM 2008” held in Las Vegas, March 2-5. The comment/talkback feature below provides an opportunity for attendees to interact directly with the presenters and comment or ask questions about their respective CRM presentations.
Title of the Session
Case Study: How Tellabs brought IT and business together to implement SAP CRM E-Commerce
Understand how a major acquisition compelled telecommunications company Tellabs to implement SAP E-Commerce.
- Step through its implementation challenges and workarounds and find out how the company brought together its business and IT teams as the key ingredient to the project’s success.
- Get an overview of the Tellabs SAP infrastructure, how the company merged two ERP systems into one SAP system, and how it retired a legacy e-commerce site and created a new one using SAP E-Commerce.
- Understand how it customized, modified, and configured the SAP E-Commerce out-of-the-box solution to meet the company’s unique business requirements for online ordering, product availability, order status, and more.
- Get an overview of how it defined its business requirements, then developed, validated, and deployed its e-commerce initiative to support 3,500 users. Hear the benefits it achieved, such as reducing its order-to-cash process time.