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SAP Insider – CRM 2008 Post Presentation Q&A – Accelerate your SAP E-Commerce deployment by exploiting SAP CRM and SAP ERP

Intent of this Post-Presentation Series

This is one in a series of postings by the presenters of the SAP Insider Conference “CRM 2008” held in Las Vegas, March 2-5.  The comment/talkback feature below provides an opportunity for attendees to interact directly with the presenters and comment or ask questions about their respective CRM presentations.

Title of the Session

Accelerate your SAP E-Commerce deployment by exploiting SAP CRM and SAP ERP


Speed up and simplify your SAP E-Commerce implementation by leveraging current business processes and product data residing in your SAP CRM or SAP ERP systems.

  • Learn how to reuse existing business processes and data such as product information, pricing, and availability for your e-commerce deployment.
  • Assess your e-commerce deployment options such as linking your e-commerce system with SAP ERP without using a CRM server.
  • See a live demonstration showing you how to use sophisticated business processes supported via the Web.
  • For example:  Explore how to use the CRM WebClient User Interface and the new Web Channel Manager role capabilities to manage your product catalog and Web users.
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  • Hi Dominick – I enjoyed your session this week and I have one question.  What I wanted to know is when can we do the R/3 order entry in the portal, ie what version of R/3 do we need. Because I have tried using the portal iview and it doesn’t work with our version of R/3.  We’re on release 4.6c.

    Linda Van de Wiele

    • Hi Linda,
      Well, our SAP E-Commerce for SAP ERP / R/3 is not officially supported for SAP NetWeaver Portal. This means, some of the special features in the E-Commerce for CRM version with regards to portal integration are not available (some session handling, special iviews). The reason is that we deliver the portal business package with the out-of-the-box iviews for E-Commerce/E-Service only for CRM. While we do have customers that have enabled to run our E-Commerce for ERP web shop to run insider NetWeaver portal, it is a project specific enhancement. Certainly, it makes sense to take a look at the CRM based business package (if possible) to see how the integration was done there. The R/3 release (4.6c) is not the reason for this. Hope this helps.