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Alert Management – the Ideal Solution for Monitoring Your System 

Have you ever heard about Alert Management (ALM)? Do you know what to use it for? I want to give you an impression of the use of ALM.   

You pity your poor system administrator who has to watch a whole bunch of themes in the system?

Alert Management (ALM) is the ideal solution if you can identify specific business or technical situations that are critical and could jeopardize efficient operation, and you want specific parties to be informed if these situations arise.

How does ALM work?

Within ALM, conditions for critical situations are predefined. When an alert is triggered in ALM that meets these conditions, the system determines responsible or interested parties and informs immediately. ALM helps to prevent delays in the processing of critical situations, because the time between discovering and responding to such situations is reduced considerably. Depending on the configuration, the alert can be viewed by the recipients in Universal Worklist (UWL), in application-specific display programs, or in the alert inbox. The alerts can also be delivered using other channels, if the recipients have made the appropriate settings and the communication method is configured in SAPconnect, which provides the standard interface for external communication (such as fax, pager, or SMS). If receipt of the alert is not confirmed by any of the recipients, the alert can be sent to an escalation recipient.

ALM offers several features that make it easy to monitor your system:

Define an alert category to suit your business requirements. When the critical situation defined in the alert category arises, the system recognizes this and sends an alert of this category to the recipients determined. For example, you can choose to display only the alert categories with the classification CCMS Alerts, which makes sense on a central server.

 

Alert Categories

 

The alert inbox enables you to choose the communication channel through which you want to receive alerts. Use the calendar-based rules to receive alerts only in your alert inbox during the day, as a text message to your cell phone outside this time, and as an e-mail if you are on vacation, for example. Or even better, use rule maintenance to create a rule that directs alert notifications to different alert recipients at different times.

 

Alert Inbox

 

Are you curious now? Does the usage make sense to you? What do you think? Do you want to use ALM for monitoring? 

More information:

Alert Management with SAP NetWeaver Application Server

SAP Library – Alert Management (BC-SRV-GBT-ALM)   

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4 Comments

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  1. Gregor Wolf
    Hello Heike,

    we’re using the Alerts extensively in our CRM Solution to send update information on Opportunities to our Sales Representatives. In the CRM it is possible to fill the Alert Container with the Object information to create a link in the UWL. But do you know of any official documentation about this feature? I haven’t found it in the standard documentation.

    Regards
    Gregor

    (0) 
    1. Former Member Post author
      Hi Gregor,
      use my link to SAP Library – Alert Management (BC-SRV-GBT-ALM). There you will find a chapter on “UWL Configuration for Viewing ALM alerts”. Is that what you were looking for?

      Regards,
      Heike

      (0) 

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