Skip to Content
Author's profile photo Martin Lauer

Creating a Job Request with SAP Solution Manager

  In this blog I present the Job Request, the starting point of any job management process. The diagram below illustrates a basic job management process. The requestor creates the job request in SAP Solution Manager. A service desk employee (together with advisors) evaluates the request and creates or assigns a job documentation depending on the type of request. The maintenance of the job documentation, the job scheduling and the job monitoring activities are then executed through the job documentation, which integrates documentation, Central Job Scheduling with SAP Solution Manager and monitoring. During job request and after request processing the requestor can be contacted for status updates and clarification.

Job Request - Basic Job Management

To illustrate the job management process described above I will show now how to create a job request in SAP Solution Manager. Start the job request application by calling transaction ‘SMJOBREQUEST’ as shown below.


Alternatively, you can call the job request form the Job Management Work Center, see SAP note 1117355 for more information.

 The job request application consist of two views: a basic view targeted at the end user with little or no knowledge of business processes and job scheduling and a detailed view targeted at users with business processes and job scheduling knowledge. The user can always switch between these tow views of the job request.

First one has to specify the type of request (Reuqest new job, job modification, discontinue job scheduling), the name of the job documentation and of course the target system. Since job request is based on the Service Desk of SAP Solution Manager the system is identified by its installed base (IBase) component. In the example below I also added the ABAP report ‘BTCTEST’ as steps of the job. 

Job Request - System and Steps

In the next section of the request form a rudimentary scheduling information can be added to the request. In the example shown below, I requested to run the job every day at 10 a clock beginning from first of January. In the field start condition I entered the requirement that a different job has to run beforehand.

Job Request - Basic Schedule

The next section collects documents the business context and the business requirements of the job. As this job request is only for demonstration purpose I set the priority to ‘Low’.

Job Request - Business Requirements







In final section of the basic  job request I just filled in the information required by the SAP Solution Manager Service Desk, e.g. a short description of the request and the business partners of the reporter and the requesting Sold-To Party. In addition, I added my contact information.

Job Request - SD Message

The basic request is now ready to be send to the SAP Solution Manager system. To do so just hit the ‘Send’ button.

In case you want to add detailed scheduling information to the request or attach a document, switch to the detailed view and enter the information in the corresponding section of the request. In the screenshot below you see (part of) the scheduling section of the detailed job request. In this example I select BC-XBP interface, which covers all parameters of an SAP background job. Here is specified the job priority to ‘C’ (default) and did not specify the target server.

Job Request - Schedule BC-XBP

The screenshot below shows (part of) the very same section of the request but this time for the Central Process Scheduler. In this example you entered some scheduling information. The job should be scheduled once on January 9 and use a certain job definition.

Job Request - Schedule CPS

With this quick presentation of the detailed scheduling section I end my presentation of the job request creation. But as noted above the creation is just the starting point for any job management. Subsequent activities include but are not limited to approval, implementation, documentation and test.

The screenshot below shows the document flow of a job request in the SAP Solution Manager Service Desk (transaction CRMD_ORDER). In order to document the requested job I created a new job documentation and assigned it to the request. Furthermore I created a change request as follow up document to start the approval process (All these activies are executed from the “Actions” menu of transaction CRMD_ORDER). But this part of the job management process will be presented in an upcoming blog.

Additional information be found in the SAP Online Knowledge Products: SAP Solution Manager: First select the role “Technology Cons. & System Admin.” and then the topic “Job Scheduling Management”. Service Desk configuration is described and documented in the Implementation Guide (IMG), see SAP note 1111310. End user documentation is also available online.

Job Request - Service Desk

Assigned Tags

      You must be Logged on to comment or reply to a post.
      Author's profile photo Former Member
      Former Member
      Hello, quick guide to beginners who are starting in Solution manager, good job, keep posting.
      Author's profile photo Amber Soni
      Amber Soni

      Very helpful article. Explains step by step approach to job scheduling.

      One thing which I could not find is;  incase my customer is moving from one 3rd party job scheduling tool to SOLMAN CPS - how to migrate those jobs as scheduling 500 plus jobs in solution manager system would be tedious [ ❗ ].

      Author's profile photo Martin Lauer
      Martin Lauer
      Blog Post Author

      SAP and Redwood offer migration services and procedures.

      see for an example

      Author's profile photo Former Member
      Former Member


      Dear Martin

      After installing solman 7.1 SPS 14

      It began auto-complete field

      Long Text in the Request overview section.

      Where can I change the default text?

      Is it possible to generate the text automatically,

      depending on the Type of JOB Request?


      Regards , Alexey

      Author's profile photo Martin Lauer
      Martin Lauer
      Blog Post Author


      you can use Web Dynpro configurations to specify default values but also to identify mandatory or invisible fields:

      Kind regards, Martin

      Author's profile photo Former Member
      Former Member

      General Text