The daily work of the ESC (Enterprise Services Community) with customers, partner, ISVs (Independent Software Vendors) and SIs (System-Integrators) by running CDGs (Community Definitions Groups), CAGs (Community Advisory Groups) and Use-Case-Identification-Sessions makes it necessary to use an appropriate platform to share information, work on common documents or just to transfer specific information to all of the involved persons.
To fulfill this challenging task the ESC has decided to use SAP’s collaboration platform cFolders (è https://cprojects.sap.com/sapintern ) to this effect. The cFolders application can be accessed all over the WWW, which means there is no need for a specific UI (user interface) – just a web browser – or a special location and this makes the use of cFolders very simply and causes no additional costs for external users.
Another huge advantage of the cFolders application is to grant all people the corresponding authorizations the need for their daily work. The authorizations can be provided either on the top level of a specific folder which means the authorization will be inherited all over the complete structure of a folder or on a more granularly level of a folder that is lying much deeper within the structure. Furthermore it is possible to provide a particular user with different authorization levels, like “READ”, “WRTIE” and “ADMINISTRATION”.
The only prerequisite for a non SAP employee to get access to cFolders is a valid SAP Service Marketplace “S number”. To get such an “S number”, you can follow up on the instructions of Picture 1.
For each activity (CDG/CAG) there will be a specific folder that contains all the relevant information. Picture 2 shows the typical start screen of a program manager of the cFolders application who has the responsibility for different groups.
Now let us take a closer look at a specific CDG e. g. “19: ES Bundle Quote to Order for Configurable Products”. Picture 3 shows the top level of this group with it subfolders “Meetings”, “Miscellaneous”, “SAP Leaders (Private)” and the two documents “Participant List” and “Time Table”. For sure, this is a free chosen structure that just fulfill the needed purposes for this group and could look totally different for other purposes.
Last but not least let us take a look at a folder that represents a meeting and a specific document (in this case “Agenda”) that indicates that cFolders supports the version management for documents as well. See Picture 4 and 5.