Are the communities alive and breathing? Are they healthy and thriving? Our mid-year satisfaction survey has removed any doubts. Here is an overview of the results.
Mid-Year Survey Results
The Community Network mid-year satisfaction survey is a pulse-check on the SDN and BPX communities. Starting in late July, the survey ran for three weeks and collected just over 1,100 responses. For the first time, we separated BPX from SDN questions so that we could focus better on each individual community and fine-tune our community roadmaps.
Survey findings show that SDN members continue to show their passion with an outstanding 71.8% Net Promoter score. Overall satisfaction with SDN stands at an all-time high 4.32 (scale 1-5). Moreover, 74% use SDN every day as a professional tool, both for learning and sharing information.
Members show more ambivalence towards BPX, however. BPX Net Promoter stands at 11.7% and the overall satisfaction score for BPX is 3.66. BPXers tended to give shorter, less informative answers to the open-text questions. The respondents seemed less clear about what they want or expect from the BPX site. This reaction should not be particularly surprising at this early stage in the community’s development. BPX is still building out and adding content. Its boundaries and scope are still being defined.
The survey also indicates that Google is the search engine of choice for both communities. Several members specifically said that they preferred Google search to the native Trex engine. We believe, however, that our current initiative (Search 2.0) will significantly improve our members’ search experience using the native engine.
The highly active community forums are the top-ranked feature in SDN and BPX, followed closely by library content (articles, how-to guides, and whitepapers), blogs, and the points-recognition system.
Paradoxically, the most popular features of SDN and BPX drew some criticism from the community. We were told that there’s too much “noise” in the forums, that blogs can be trivial or irrelevant, and that library content is often “fluff.” Additionally, abuse of the points system is often identified as a negative influence on content quality.
Generally, we are extremely satisfied with this input from the community. Satisfaction and loyalty continue to be very high, and we are already addressing the problem areas that the community has identified. The low BPX scores are cause for some concern, so we will watch BPX carefully. We will add compelling BPX-related content, build out the industries sections, and intensify our focus on the role of BPX by driving the adoption of enterprise SOA and BPP.
Community members who participated in our survey were entered into a random drawing. Here are the winners:
Grand Prize Winner
Machindra Jogdand from Arteria Technologies is our grand prize winner. Machindra receives a free ticket to SAP TechEd. Congratulations Machindra!
Here are the 20 runner-ups who will receive SAP Community Network t-shirts.
Jan Balek, Manuel Bassani, Joel Chong, Dinesh Dhiman, Rajasekhar Dinavahi, Warrin Dummett, Fernando Frias, Srivijaya Gutala, Jayanthi Jayaramar, Amit Khare, Kalamesh KV, Ferry Lianto, Vani M R, Jose Enrique Marizuya Telon, Sumit Oberoi, Vankatesh Ramachandran, Muralidhar Reddy, Norbert Sieker, Adrian Socaci, Daniel Wroblewski
I want to congratulate all the winners, and thank all who participated in the survey!