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SAP’s maintenance strategy, as well as the support offerings, have two dimensions: time and scope. In terms of the timeline, SAP defines three maintenance phases: mainstream maintenance, extended maintenance, and customer-specific maintenance. In terms of the scope, SAP offers three levels of support offerings: SAP Standard Support, SAP Premium Support, and SAP MaxAttention.

Maintenance Strategy

SAP Maintenance Strategy                    (SMP login required)

The 7-2 maintenance strategy was introduced in 2008. It applies to new releases of core applications of SAP Business Suite as of November 2008, as well as add-ons and enhancement packages. This includes SAP NetWeaver 7.0 and add-ons. For more information refer to SAP Service Marketplace (http://service.sap.com/maintenance).

Maintenance Duration                    (SMP login required)

Maintenance dates of SAP NetWeaver main releases are aligned with the maintenance dates for the core application releases that build upon it. These core applications usually follow the 7-2 maintenance strategy.

Support Package Stacks

Central Information on SAP NetWeaver Support Package Stacks                    (SMP login required)

This page on SAP Service Marketplace lists support package stack information for all SAP NetWeaver main releases and complementary offerings.

SAP NetWeaver 7.0 Support Package Stacks                    (SMP login required)

This page on SAP Service Marketplace is the central point of information for planning the implementation of Support Package Stacks (SP Stacks) for SAP NetWeaver 7.0 (2004s). It provides links to all relevant sources of information.

Support Package Stack Schedule                    (SMP login required)

The central release calendar for support package stacks of all major SAP solutions and applications also include release dates for support packages stacks of SAP NetWeaver releases.


Product Availability Matrix

SAP NetWeaver 7.0 Product Availability Matrix                    (SMP login required)

Refer to the Product Availability Matrix for information on released operating systems, databases, browsers, upgrade paths and so on.

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