With the implementation of Business Process Management often comes the question of what the benefits of BPM are. Why should a company invest on an organized management of processes? What are the real benefits, and how can they be measured? SAP also needs answers to these questions, so I have started to develop a general overview of relevant benefits, which can be divided into four main categories: - Costs - Customer - Productivity - Transparency In the graphic below, I have added the expected tangible benefits within each of these four categories: 
In addition, it is also interesting to analyze the relationship between process maturity levels and benefits, which I call benefit levels. These benefit levels describe which benefits can expected by reaching a specific maturity level. This is especially helpful for management in making strategic decisions on the transformation need of processes for the enterprise. 
In addition, it is also interesting to analyze the relationship between process maturity levels and benefits, which I call benefit levels. These benefit levels describe which benefits can expected by reaching a specific maturity level. This is especially helpful for management in making strategic decisions on the transformation need of processes for the enterprise.
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