With the implementation of Business Process Management often comes the question of what the benefits of BPM are. Why should a company invest on an organized management of processes? What are the real benefits, and how can they be measured? SAP also needs answers to these questions, so I have started to develop a general overview of relevant benefits, which can be divided into four main categories: – Costs – Customer – Productivity – Transparency In the graphic below, I have added the expected tangible benefits within each of these four categories: In addition, it is also interesting to analyze the relationship between process maturity levels and benefits, which I call benefit levels. These benefit levels describe which benefits can expected by reaching a specific maturity level. This is especially helpful for management in making strategic decisions on the transformation need of processes for the enterprise.