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After some busy weeks I found the time to finish the 3rd article in my series of Business Process Experts. The document’s title is BPX Part 3 – What Are the Skills and Tools? and (hopefully) holds what it promises. It gives you a list of

  • Basics
  • Soft Skills
  • Hard Skills

of what you would need to advance in your career from being a geek or business professional to a Business Process Expert. This article – of course – can only be a guide, and skills and tools need to be added. At least I aim at giving you something to touch, to digg in and compare with your matrix of skills and knowledge.

Unfortunately, I cannot give you an easy way to go there, as much is based on job and project experience. You cannot simply take a training and BANG you are a Business Process Expert. Beside the obvious tool and modeling knowledge, I also mention the knowledge about your business and industry. Start with a basic end-to-end process like order-to-cash and look for the deviations in your business.

And finally, I mention some soft skills that many geeks feel freightened about and many business professionals think they have it like communication and leadership skills. I feel passionate about that, because many good ideas and projects fail because of overseeing or ignoring those things. A successful(!) BPX knows and masters them.

In addition to authoring the articles, I did something else: after writing them I ripped them apart and put them into the BPX WIKI, where I invite you to add tools, skills and whatever else you think I missed or said wrong.

In case you did not read my former articles, the first one BPX Part 1 – What Is the Problem Today? demonstrates the issues that we face today and why, while the second one BPX Part 2 – How Can the Business Process Expert Solve the Problem? shows of how to overcome them.

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  1. Babu Jayendran

    I have really enjoyed reading all your 3 articles. It is an excellent understanding of the current situation and what is expected from a BPX.

    Thanks for sharing your thoughts!


  2. Former Member
    Mario, I owe you and your articles a great deal. The BPX role discussion provides us with a nice opportunity to turn problematic areas into fruitful debate.

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