Alerts : One Widget to bring them all….
“One Ring to rule them all, One Ring to find them, One Ring to bring them all, And in the darkness bind them.” And before you think I’m going ga-ga over JRR Tolkien or LOTR for that matter, replace all instances of “Ring” above with “Widget” and you’ll see exactly what i mean. The premise is that of a process industry manufacturing plastic bottles. 
Steps: 1. Select a Batch (“BATCH00001” in this case.). 2. Click on “Start” to start production. The Process parameters are monitored and Quality (SPC/SQC) alerts pop up on the widget. Note that the source of these alerts are xMII.
3. Click on the arrow next to the Alert to check details about the alert and possible followup actions. 
A Slider slides out displaying the SPC chart for the Batch as well as the followup actions. 4. You can Confirm Alert by which the alert will disappear from your list. Let’s confirm this alert. A popup telling me that the alert has been confirmed gets displayed, the slider slides shut and lo ! the alert has disappeared from the list ! 5. Quarantine Batch as a possible followup action of the quality alert. 6. Close the Slider and go back to work 🙂 Let’s start off another batch (“BATCH00002”). 
Couple of more Quality alerts, now for BATCH00002 have popped up and along with them a SAP ALert telling you that a maintenance notification has been created also appears. A followup mail further makes me aware of this alert. 
To explain what’s happening, it so happens that there are sensors moitoring the health of the equipment which can trigger a maintenance request when the machine fails. It so seems that the quality alert has been raised due to some part of the machine failing. Let’s click on the arrow next to the SAP alert and see what it has to offer : 
7. Apart from Details of the alert and an option of confirming it, it also shows up “Possible followup actions” as well an option of following up the problem. Clicking on Follow Up opens up the ITS transaction IW22 to create a Maintenance Order from a Maintenance Request ! 
This is a scenario that we thought up with the limited process knowledge we have. Please feel free to add to it and make it better.
Steps: 1. Select a Batch (“BATCH00001” in this case.). 2. Click on “Start” to start production. The Process parameters are monitored and Quality (SPC/SQC) alerts pop up on the widget. Note that the source of these alerts are xMII. 3. Click on the arrow next to the Alert to check details about the alert and possible followup actions. A Slider slides out displaying the SPC chart for the Batch as well as the followup actions. 4. You can Confirm Alert by which the alert will disappear from your list. Let’s confirm this alert. A popup telling me that the alert has been confirmed gets displayed, the slider slides shut and lo ! the alert has disappeared from the list ! 5. Quarantine Batch as a possible followup action of the quality alert. 6. Close the Slider and go back to work 🙂 Let’s start off another batch (“BATCH00002”). Couple of more Quality alerts, now for BATCH00002 have popped up and along with them a SAP ALert telling you that a maintenance notification has been created also appears. A followup mail further makes me aware of this alert. To explain what’s happening, it so happens that there are sensors moitoring the health of the equipment which can trigger a maintenance request when the machine fails. It so seems that the quality alert has been raised due to some part of the machine failing. Let’s click on the arrow next to the SAP alert and see what it has to offer : 7. Apart from Details of the alert and an option of confirming it, it also shows up “Possible followup actions” as well an option of following up the problem. Clicking on Follow Up opens up the ITS transaction IW22 to create a Maintenance Order from a Maintenance Request ! This is a scenario that we thought up with the limited process knowledge we have. Please feel free to add to it and make it better.
Best Regards,
Marcel
Very good widget example for real life scenario. Hope to see more from you...
Regards
Kathirvel
In this case, it looks like you've created something of great value to your end users and it is not something SAP would necessarily deliver.
Great job!
Thanks a lot for this example!
I just have one more question. How do you configure to receive alerts in your email? Do you configure inside SAPAlerts or send output to external programs for processing?
Steven.
Thanks for this Widget. However, Is it possible to download this somewhere?
I'm very curious on how to launch a SAP R/3 transaction directly from the Widget as I'm trying to extend an existing SAP Mail widget with functionality so that the user can navigate to his R/3 mailbox when he clicks a line in the Widget.
Thanks in advance
David Pierre