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After having visited the first training session regarding the SAP Visual Composer we were highly motivated to create our first application. But was there really need for such an application? We were lucky, there was. One of our customers agreed to work together with us on the first project.   As our customer already had the financial supply chain component “dispute management” in use, we decided for an application in this area. And, as a matter of fact, our customer was really interested in a simplification of the handling of his dispute cases.    When a customer pays a reduced amount rather than the agreed invoiced amount, a dispute case is created. This happens directly via accounts receivable and is then directed to a dispute manager who is responsible for the resolving of the dispute. Normally, all involved actions for resolving the dispute are documented in the dispute case and can be viewed whenever wanted. The ability to process dispute cases across different departments is necessary if e.g. another authority has decision-making power or can resolve whether the customer’s complaint was justified.  By using the SAP Dispute Management, the process of dispute resolution can be structured and streamlined. In addition to this, processing time can be significantly reduced. The main benefits for the business are the improvements in DSO (Days sales outstanding) and liquidity.  The goals we wanted to reach with our Visual Composer application were the aggregation of all relevant information for dispute managers and the analysis of the current and historic situation in one single application. Even inexperienced users should have the chance to work with this application; therefore we decided to insert a guided procedure which pilots the user through the application. With a strong focus on the customer we started to develop the first Visual Composer Application. How was the implementation going on? Together with our customer we created a structured plan what the application should contain, how it should look like and which functionalities were necessary. During this process the team of the Freudenberg IT and the dispute managers of our customer worked closely together. After a rough concept was created we started to develop the application.   The ease with which the Visual Composer can be handled is unbeatable. Just after 2 days of training we were able to create the application. The problems which arose were not because of lacking functionality of the Visual Composer. They were solely caused by unavailable BAPIs or queries in the backend system. In this situations we realized, that for the realization of more complex applications you need experience in programming. Even the Visual Composer is really user friendly, not every problem can be solved intuitively.   As we wanted to guarantee user friendliness we decided to put some overview charts on the first iView of our application. They present the amount of disputed values in a time context. Also a list of the “Top 10 cases” with the highest disputed amounts was presented to give a quick overview over the current situation as an entry point. image The user can then navigate to the details tab and can use the filter form. By using this the user can filter for a processor, a customer and/or a case ID to have a quick access to his cases, all matching results were displayed in a table. image In addition to this, by selecting a single dispute case, details can be changed and saved in the backend system. We realized this with standardized BAPIs which we adjusted passim. Attaching notes is one of the most important functionalities for the dispute case managers. They can leave messages as own reminder or as note for the adjacent agent. image The most important question is of course: How was the reaction of our customer? They were really delighted because of the Visual Composer solution. After several customizing activities the application was able to fulfill our customer’s requirements regarding the usability, design and functionality.   At the moment our application is in the testing phase, but we already got the feedback that the dispute management with the Visual Composer application will be a benefit for the whole organization of our customer. They are sure that it will improve the activities regarding the dispute management and will simplify the processes. Our customer was very impressed how we brought it all together in one application; and this was only possible because of the Visual Composer.  For the coming weeks we are planning to create a linkage between the Enterprise Portal and Saperion. This offers a standardized system platform for the capture, management, processing and delivery, as well as the storage and preservation of data and documents. Users should be enabled to look at invoices linked to their dispute cases directly out of the application. This will be one step forward to reach our goal of providing an all-embracing solution for the dispute case managers.  We are already planning a new application which is about a material cockpit. Just be patient, we will come up with a new blog about this topic asap. In our next blog we want to talk about the go-live of our Visual Composer application. The main barrier will be that the development of our application has taken place on an Enterprise Portal 7.0 but the customer system is an Enterprise Portal 3.5.  For more detailed information about our application please visit the BPX Community. There you will find the SAP xApp Analytics: Composite Applications Resource Center Where you find over 100 xApp Analytics composite applications as well as composite applications from partners. This composite app is in the finance category in SAP xApp Analytics: Composite Applications Resource Center
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  1. Witalij Rudnicki
    Hello. It was really interesting to read! I am quite curious what was your experience as well with:
    * performance,
    * security,
    * maturity of the tool (how many bugs did you face)

    Will appreciate!


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