Decision Yield’s holistic approach involves comparing five different dimensions of decision effectiveness, By considering all these aspects the Decision Yield approach allows you to make a comprehensive assessment of an operational decision. The five areas are: * Precision or how optimal is the decision? * Consistency or how consistent across divisions and channels and time is the decision? * Agility or how quickly can you effectively change the decision when you need to? * Speed or how quickly can you make the decision? * Cost or how much does it cost you to take the decision?
While Decision Yield is a fairly general-purpose tool, it is designed specifically to evaluate automated decisions that are typically: * Customer-facing—from approving loans to pricing insurance to determining cross-sell offers. * Very frequent—often many thousands of times a day. * Executed in real-time (credit over-limit approval) or in batch mode (matching an offer with a prospect). * Delivered through another system such as a website, call center system or letter shop. Often the same decision is delivered through many such systems.