Business task management is an IT scenario in SAP NetWeaver that focuses on how users interact with tasks. Business task management provides business and technical users with event-driven work items, alerts, business context and guided procedures to effectively react to process exceptions and tasks. Business task management specializes in human interaction with business processes. We need you to get involved in business task management because you have great skills and experience that others using business task management should know about! Business tasks are the activities generated either by the companys underlying business processes or by the users themselves as reminders for their own benefit or in order to delegate work to colleagues. The sooner your users complete the tasks, the quicker the processes run. The easier it is for users, departments and companies to generate and track the tasks, the higher the quality of the output from the processes and the higher the transparency of processes within a company. Tasks in SAP NetWeaver span the range from collaboration tasks generated manually in response to exceptions through work items generated from automated business processes. Business task management major capabilities include universal worklist, collaboration tasks, guided procedures, knowledge management notifications, alerts, interactive forms, and business workflow. With Business Task Management you can do things like launch Web Dynpro’s for task execution, walk users through procedures to resolve alerts, integrate business tasks with ad hoc collaboration. Universal worklist is the central location for all tasks. Using your Web Dynpro skills, you can do many things with UWL. Let us assume you have a workflow with 6 steps – some steps happen in your SAP ERP system, some don’t. You can create your workflow, for the steps that don’t perform SAP application tasks, you can launch a Web Dynpro (Java or ABAP), URL, iView to do the actual task. For more information see Think outside the box – enhance processes with Universal Worklist Action Handlers!. Check this blog out for a specific example of Create new UI’s for existing workflow tasks with ABAP Web Dynpro and Universal Worklist!. Alerts can happen in your SAP application or in SAP NetWeaver (for example, SAP NetWeaver Business Intelligence for SAP NetWeaver Exchange Infrastructure) and the alert framework can capture this alert. Once an alert has happened, it gets routed to a user via UWL. (Integrating Alerts into UWL – it’s no problem!.) The URL could be any URL you wish to call, including a Innovative ways to use alerts. Because Business Task Management includes so many functions within SAP NetWeaver, it is definitely a topic you should include in your repertoire. Whether you are a KMC expert using collaboration tasks and notifications, a developer who wants to create workflows and launch tasks via URLs, iViews, Web Dynpros, or a SAP NetWeaver BI expert or applications expert who wants to start guided procedures from alerts, business task management has a place for you!