Centralized Business Process Monitoring & Alert/Case Management
It is important for the businesses to have a summary of what happened to executed business processes. Meaning the statistics i.e.the total number of business objects executed during a run; the behavior of each object, such as how many were successfully processed or how many ended with errors; what other messages were raised/issued which are not relevant to any of the processing objects. Businesses and users need more information in the alerts than just a single message. A single line message does not convey enough information on a business object (e.g. business partner, RFID, order number, etc.) moreover, it is impossible to store this information in every message logged into the system. Most applications are designed in such a way that they loop over a list of business objects and process them one at a time. The first message usually informs the user about the business object itself and then the system logs subsequent messages as the process goes on. It happens that an error message is raised at a very later stage of the process as compared to when the error has occurred. For example during a process, an information message was raised for a missing value which is not a required field at point A. Later on, this very same value is required and the system issues an error message at point B In this case, the error message is raised at point B that does not reflect the true problem. Here the message is clear that the business object cannot be processed at point B, but the actual reason is missing, even though that information is already logged in the system. The BPEM application will allow the system to raise an alert for this business object at the point A where the warning has occurred. Currently if a user try to view this information via the standard tool SLG1, he might not find that information at one place depending upon the way the messages are stored in the system. Usually one process generates several application logs for each type of messages raised during the execution of business processing (info, warning, error messages, etc.). Another weak point of the standard application log SLG1 is that the user for viewing statistics is uniquely dependent on special messages issued by the application without having the freedom of cross checking them all. In order to view the application log statistics, BPEM has solved the problem by extracting the statistics from the standard application log SLG1 using the generic tool EMMA (Enhanced Message Management Analysis) and delivering the information to the user in an organized manner. It is capable of displaying all the messages logged in the system for each processed business object with the option of including information that can be used for KPIs(e.g. starting & finishing time). BPEM is an independent standalone tool which offers three main components: 1. Message analysis BPEM offers a generic frame work where messages from all the business processes can be analyzed at one central place. There is no need anymore for navigating between SLG1 (application log), or WE02 (IDoc), or CRM middle ware, job log, system log, migration work bench, workflow, etc. (please see the attached slides). Messages are linked to the object for which it was raised during the application at a precise time and not independently. Additionally, BPEM offers a job statistical summary. 2. Case management A built-in case management that is uniquely based on customizing. Programming is only necessary if customizing does not offer you enough options. BPEM enables the creation of manual and automatic cases. The automatic case resolution option allows the resolution of a case as soon as it is created. Automatic distribution list based on rule/role resolution. 3. KPIs KPIs measure the business processes at the user level. Other benefits are: Searching the history of a business object over a period of time: you can view how many times a particular message/problem appeared over a certain period of time. This information can be used to audit the system as well to audit the business processes. Any information stored in the system under the format of an SAP standard message (T100) can be displayed in BPEM/EMMA. It does not require that the processing application writes the application or not. BPEM/EMMA also handles workflows and IDoc. BPEM delivers some example of methods for workflows, IDoc, job logs and system logs. How does BPEM/EMMA works BPEM/EMMA only requires to know where the entry for the executed business process and the logged information are stored. This information is read into the frame work by implementing the appropriate class method for the provided interface. BPEM is an ESA enabled application. Each component can be customized and implemented based upon the customer’s needs. BPEM/EMMA has proven to enable customers in US, Europe and Japan to improve their business processes by reducing error and resolution rate by the automation of error detection and alert/case resolution. The KPIs are mainly use to measure the performance of the business processes. 
Please have some introductory paragraphs while posting any new information in SDN.
What software it is associated with like R/3, BW, EP, NW, XI, SolMgr. etc?
How to install/implement this BPEM tool?
Things like above help identify and appreicate the tool in the business scenarios you have discussed in the weblog.
THanks
GO
Regards,
Hasnain
We are looking at implementing BPEM for our client. Please send me one implementation guide at nsingla@csc.com or walkinginmist@yahoo.com.
Thanks
Navdeep
What project are you working on? You can find the cookbook at service.sap.com\utilities. Under Product Information you find the map Business Process Exception Management you find the map Cookbooks&Guidelines.
Please let me know if you cannot find it.
Regards, Hans
Would SAP have any training programs specific to BPEM? Ive searched the whole of market place and dont see anything there. We are implementing the BPEM tool for a Utility client in the UK. I have a few cookbooks on BPEM but they are not the latest one (integrated with Netweaver). Could you please send me the latest cookbooks and any training plans that SAP might have to my email id r.sreeram@uk.ibm.com
Thanks..
Regards
George
gvarvaressos@ozemail.com.au
The cookbooks are still available on the SAPNet location service.sap.com\utilities ->Product Information ->Business Process Exception Management -> Cookbooks and Guidelines.
Please let me know if you have a problem finding them.
Hans
IMHO the complete IS-U process will perform much better through BPEM.
Could you specify in which release of SAP IS-U BPEM is available and with which functionalities/enhancements by release ?
Thank you in advance.
SM.
EMMA/BPEM was first release in 4.71 as a test version and which was downported to few IS-U/CCS 4.6X version customers as part of pilot. Now, the full blown version is available with KPI's as an option. So far, only IS-U/CCS has implemented the KPI's in there applications.
The blog represents the ERP2005 version, the earlier versions are not ESA enabled.
Hasnain
I found the cookbooks etc on the SAP service makretplace. But they all refer to 4.72. In your message (subject: Availability) you said that BPEM is now available in 4.64. Can you please send me details on how to activate it in 4.64?
Thanks
Michael
Can you give me some more information/documentation about BPEM in IS-U 2005 (mySAP ERP 2005, ECC 6.0) concernig:
- functional enhancenments and delta 4.72
- ESA enabling of BPEM (what does that exactly mean?)
- is BPEM 4.72 = BPEM ECC 6.0 or are there some more highligts?
Thanks!
Greets
Alex
Does SAP have any BPEM specific training program? I am currently working in IBM UK and handling the BPEM tool for a large Utility client. Alternatively if there are no training programs on this topic could you please send me the customization cook book to my mail id r.sreeram@uk.ibm.com
Would really appreciate if you could let me know at the earliest.
Thank you.
Sreeram Rallabhandi
There is no official class training for this, instead it is offered as a customer workshop. This 2-3 days workshop is conducted on site (based on demand). So, if you are interested in having such training, please do let us know and we will arrange it for you.
Regarding the Cook book it is the latest that we have. For rest of the stuff yes, we deliver and discuss it only on-demand basis in workshops which include customer implementation review, customer business process analysis, technical analysis of your development and etc.
Regards,
Hasnain
Thanks for your reply. Ive got a similar reply from SAP UK as well. I am not sure if we could have the workshops on-site, Ill have to talk to the Program Director on this. In the meantime i am going through the cookbooks and doing some customizations. I would really appreciate if you could send me any approach / architecture document you might have from any previous implementations. Of course you can hide/delete the client name from the document. My email id is r.sreeram@uk.ibm.com
Thanks
Sreeram
Hi Hasnain,
If there any 2-3 days workshop(training) on BPEM. Kindly provide me details like location and fee. I am currently working in
CAPGEMINI and handling the BPEM tool for a large Utility client.
Regards,
Srinivas.
The workshop is conducted on customer site on demand basis) and there is scheduled classes. SO, if you or customer is interested, please do let us know the time and place where you want to have this workshop and we will try to arrange one for you as per your request.
Regards,
Hasnain
In my company I am working on setting up a workshop you seem to be looking for. I am working on another large implementation in UK on EMMA and have an extensive network within SAP. I have done EMMA implementations on customers throughout Europa and assist customers all over the world. Please let me know if you are interested.
Warm regards,
Hans
If there any 2-3 days workshop(training) on BPEM. Kindly provide me details like location and fee. I am currently working in
CAPGEMINI and handling the BPEM tool for a large Utility client.
Regards,
Srinivas.
If there any 2-3 days workshop(training) on BPEM. Kindly provide me details like location and fee. I am currently working in
CAPGEMINI and handling the BPEM tool for a large Utility client.
Regards,
Srinivas.
Hi Hans,
If there any 2-3 days workshop(training) on BPEM. Kindly provide me details. I am currently working in CAPGEMINI and handling the BPEM tool for a large Utility client.
Regards,
Srinivas.
On SAP MP I found the documentation for BPEM 4.72 (IS-U and BW). Can anybody describe the functional deltas between BPEM 4.72 and ECC 6.0?? Where can I find more documentation and a descreption of new functions and the topic BPEM as ESA enabled tool?
Can anybody help me?
Greetings + Thx.
Alex
Chetan Shah
chetan22@gmail.com
I can`t find the BPEM Documentation or cookbook on the Marketplace. Please, could you help me and send either the link or the documents to andreas_moeller1@gmx.de
Thanks,
Andreas
go to SAP service marketplace
Select 'Solution Details'
Select 'Industry Solutions Sets'
Select 'SAP for Utilities'
Select 'Product Information'
Select 'Business Process Exception Management'
Here you will find all the documents
A shotcut
http://service.sap.com/utilities
Could you mail me the cookbook for BPEM at sg.sgupta@gmail.com.
I am sorry i could not find it on the link you mentioned.
Saurabh Gupta