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This how to guide explains the steps to enable the transfer of business partner information from CRM to the private contact folder of individual users in Groupware.

Goal

You want to synchronize selected CRM business partners to private contact folders of your groupware users. This functionality is needed especially when you have too many BP’s to use the synchronization to the public contact folder efficiently.

Prerequisites

Customizing Mobile Bridge

  • Start Transaction SMW3FDCUST and check that the “Active” flag is selected for all BDoc types related to BUPA_MAIN. If the flag is not selected, select the flag to activate all the BDoc types related to BUPA_MAIN.
  • In the IMG customizing view navigate to CRM -> CRM Middleware and Related Components -> Generating Industry-Specific Objects and Services -> Active data synchronization. Or directly start Transaction CMWC_SMW. Check the status of this entry. If the status is not active change it to active.
  • With the activation of data synchronization you have to generate many new objects. You can check the status in Transaction GENSTATUS. If there are Objects to be generated press F9 to start the Generation job.

Groupware integration configuration activities

This is described in Detail at Groupware Integration Configuration Activities.

Create Sites for Groupware Adapter Customizing

In the First step we create a new site which is responsible for the mBDoc Groupware Customizing data.

  • Start Transaction SMOEAC
  • Choose Object Type “Site”
  • Press F6 to create a new Object
  • Enter “MS-ExchangeServer” for Name and Description and choose the Type “Groupware Adapter 01 (mBDoc)”
  • Save this information and stay in Transaction SMOEAC

In the second step we create a new site which is responsible for the sBDoc Groupware Customizing data, which is needed for the initial Load and the Transfer of Employees to the CDB.

  • Start Transaction SMOEAC
  • Choose Object Type “Site”
  • Press F6 to create a new Object
  • Enter “sBDoc Groupware Customizing” for Name and Description and choose the Type “Groupware Adapter 02 (sBDoc)”
  • Save this information but stay in Transaction SMOEAC

Configure mBDoc Subscriptions

Now we create and assign the Subscriptions for the Site “MS-ExchangeServer”

  • In Transaction SMOEAC change the Object Type to “Subscription”
  • If you have Subscriptions for the Publications “All Business Partners (MESG)” and “All Business Transactions (MESG)” please assign these to the Site “MS-ExchangeServer”
  • In the next step create Subscriptions for the Publications “Groupware Adapter Customizing (MESG)”, “Groupware Adapter Metadata for all BDoc Types (MESG)”, “Groupware Object Master Category List (MESG)” and “Groupware Object Selection Filter Fields and Values (MESG)”
  • The Subscription for the Publication “Groupware Adapter – Generic Messages (by object) (MESG)” is a little bit special because you have to specify a criteria value “GWA_APPLN_MSG”.

Configure sBDoc Subscriptions

Now we create a new Subscription for the Publication “E-Mail Information for Groupware”.

  • Choose Object Type “Subscription”
  • Press F6 to create a new Object
  • The Subscription Wizard is started. Click “Continue” on the welcome screen
  • Enter “E-Mail Information for Groupware” in the Subscription field and choose “E-Mail Information for Groupware” from the F4 Help of the Publication field. Click “Continue”.
  • The chosen publication is only “simple intelligent” and you don’t have to enter any “Criteria Values” next click “Continue”.
  • Assign now the Site “sBDoc Groupware Customizing” to this Subscription and click “Continue”.
  • End the Wizard by clicking on “Complete”

Now we create a new Subscription for the Publication “Employee”.

  • Choose Object Type “Subscription”
  • Press F6 to create a new Object
  • The Subscription Wizard is started. Click “Continue” on the welcome screen
  • Enter “Employee” in the Subscription field and choose “Employee” from the F4 Help of the Publication field. Click “Continue”.
  • The chosen publication is only “simple intelligent” and you don’t have to enter any “Criteria Values” so click “Continue”.
  • Assign now the Site “sBDoc Groupware Customizing” to this Subscription and click “Continue”.
  • End the Wizard by clicking on “Complete”

Initial Load of the Object BUPA_MAIN into the CDB

After the configuration of Subscriptions for our “sBDoc Groupware Customizing” we can now do the Initial load of Object “BUPA_MAIN” into the Consolidated Database (CDB). This will also transfer the Employees which we need in the next step to the CDB.

  • Start Transaction R3AS
  • Insert “BUPA_MAIN” in the Field “Load Object”
  • Choose “CRM” as your Source and “CDB” as the destination
  • Press F8 to execute
  • Control the Load with Transaction SMQ1 and SMQ2

Create extract of Employees

  • Start Transaction SMOEAC again
  • Press Shift + F5 to create a new extract
  • Click on “Insert Sites” and choose the Site “sBDoc Groupware Customizing”
  • Expand the tree and then double click on “Employee”
  • Check “Extract Replication Object”
  • Click on “Start Extract”
  • By clicking on “Start Extract” you get a message to leave the transaction
  • When the extraction has finished you will find your Employees under the Object Type “Employee” in Transaction SMOEAC

Initial load of Mapbox and Groupware Connector

  • Start Transaction R3AS
  • Insert “GWA*” in the Field “Load Object”
  • Choose “CRM” as your Source and “MS-ExchangeServer” as the destination
  • Press F8 to execute

The Mapbox should be restarted after the initial load.

Create Site for the User

  • Start Transaction SMOEAC
  • Open Object type “Site”
  • Click on new and enter Name, Description and Site type. The Site Type must be “Groupware Adapter 02 (sBDoc)”. Save the new site.
  • Switch to the tab “Employee”
  • Click on New and choose the Employee which should be assigned to this site

Test the content of table “MBMANDTSTORE“ with Key „GW_EMP_SITE_WRITE“ with Program Z_GW_SITEWRITE

It is important that the content of table “MBMANDTSTORE“ with Key „GW_EMP_SITE_WRITE“ is correct for the next steps. For this I’ve written this program:

  *&---------------------------------------------------------------------*
  *& Report  Z_GW_SITEWRITE                                              *
  *&                                                                     *
  *&---------------------------------------------------------------------*
  *&Test the content of table “MBMANDTSTORE“ with Key "GW_EMP_SITE_WRITE”*
  *&                                                                     *
  *&---------------------------------------------------------------------*
   
  REPORT  z_gw_sitewrite LINE-SIZE 1023.
   
  DATA: mbmandtstore TYPE TABLE OF mbmandtstore,
  wa_mbmandtstore LIKE LINE OF mbmandtstore,
  filename TYPE string,
  content           TYPE string_table,
  wa_content LIKE LINE OF content.
   
  filename = 'crm.xml'.
   
  SELECT SINGLE * INTO wa_mbmandtstore FROM mbmandtstore
  WHERE mbkey = 'GW_EMP_SITE_WRITE'.
   
  wa_content = wa_mbmandtstore-mbdata.
  APPEND wa_content TO content.
   
  CALL METHOD cl_gui_frontend_services=>gui_download
    EXPORTING
      filename = filename
    CHANGING
      data_tab = content.

The program downloads the content of the Table into a XML file in your SAP Work Directory. Open this File in Internet Explorer. It should look like this example:

  
 
  5E2E501048424240973FA92DDD1F33E7
  Mail.User@mail-domain.test
 
 

Especially look at the Field MANDT. It must be filled! If you see here duplicate Entries, empty fields, wrong E-Mail addresses and missing MANDT entries then you have to delete the line via SE16.

Then go to transaction SMOEAC, click on Press Shift + F5 to create a new extract. Click on “Insert Sites” and choose the Site “sBDoc Groupware Customizing”. Expand the tree and then double click on “E-Mail Information for Groupware”. Click on “Complete”. Click on “Start Extract”. By clicking on “Start Extract” you get a message to leave the transaction. Start transaction SMQ2 to monitor the extraction. When the extraction has finished start again the program Z_GW_SITEWRITE and check the XML again.

Start the initial load with Transaction R3AS of the Objects GWA* from CRM to the MS-ExchangeServer.

Restart the Mapbox in Transaction SMICM -> Administration -> J2EE-Server -> send Hardshutdown -> with restart

Start the Mapbox via http://[Mapbox-Server-Hostname]:[Port]/mapboxlauncher/manage

Restart also the Groupware connector.

Now you can add new subscriptions to the Site.

Create Subscription for Sales Group + Sales Office

  • The Filtering is done by the ID of Sales Group + Sales Office out of the organisation management
  • Start Transaction PPOSA_CRM
  • Open the Structure and navigate to the Sales Office and note the ID, e. g. “O 50000617”. The space between the O and the number is important. Also navigate to the Sales Group and note also this ID.
  • Start Transaction SMOEAC
  • Open Object type “Subscriptions”
  • Click on new to open the Subscription Wizard, click Next
  • Choose Publication “Customer & Prospects (by Sales Group + Sales Office)” and enter a Subscription Name matching the Criteria’s e. G. “Customer & Prospects (Sales Group 123 + Sales Office 1009)”, click Next
  • Enter Sales Group + Sales Office ID in the appropriate fields, click Next
  • Click assign, Choose Site which should be assigned to this Subscription, click Next
  • Click Finish

Monitor the Replication

  • Start Transaction SMOHQUEUE
  • Prove that Queue Daemon is running if not start it
  • The RFC Connections to the Client 000 and to your actual client must be maintained
  • Look at the extract and realign Queues
  • Start Transaction SMQ1 and SMQ2 to monitor the outbound and inbound qRFC Queue

Set performance parameters

Adjust the J2EE Engine Memory settings in [Installation-Drive]:\usr\sap\[INSTANCE-Name]\DVEBMGS00\j2ee\cluster\server\ cmdline.properties to:

-Xmx1024M -Xms1024M

Set the Blocksize of BUPA_MAIN via Transaction r3ac1 to 10

Set the Blocksize of GWA_COUNTRY via Transaction r3ac3 to 10

Table for test data

 

     

   

   

   

   

   

 

 

     

   

   

   

   

   

 

 

     

   

   

   

   

   

 

 

     

   

   

   

   

   

 

 

   

   

   

   

   

   

 

Employee BP No. Sales Group. Sales Group ID E-Mail User
           
           
           
           
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25 Comments

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  1. Pablo Gomez
    Dear Gregor,

    After following almost all steps, when I reached the step that I have to create a program to check the content of the the table MBMANDTSTORE I realized that this table doesn´t have any record with the key you mentioned GW_EMP_SITE_WRITE. Is that a mandatory key?? So, do you have any idea what step I missed or what I could have done wrong???

    I´m trying to do that when a BUPA add a Contact in their own contacts with an specified category (SAP CRM Categories) it goes to SAP CRM and also to a specify Public Folder, but the only feature that I could do is when the contact is added directly in the Public Folder, this contact go to SAP and viceversa.

    We have SAP CRM 4.0, MapBox SP09, Groupware Connector 2.1, SAP JE22 620.

    I will really apreciate your help!!

    Regards,
    Pablo

    (0) 
    1. Gregor Wolf Post author
      Hello Pablo,

      the GW_EMP_SITE_WRITE in table MBMANDTSTORE is the connection between CRM and the Groupware. Please try to do this:

      -Start transaction SMOEAC, click on Press Shift + F5 to create a new extract. Click on “Insert Sites” and choose the Site “sBDoc Groupware Customizing”. Expand the tree and then double click on “E-Mail Information for Groupware”. Click on “Complete”. Click on “Start Extract”. By clicking on “Start Extract” you get a message to leave the transaction. When the extraction has finished start again the program Z_GW_SITEWRITE and check the XML again.

      Hope it helps.

      Regards
      Gregor

      (0) 
      1. Pablo Gomez

        Dear Gregor,<br/><br/>Thanks for your post. I can add a Calendar Item in Outlook and see it in SAP CRM, but I can´t do the same with a Contact. I´m getting another error. Please see this XML file with the error that I receive.<br/><br/>XML Name = 20050822_162404_749-CMW_PIF_PROTOCOL.xml<br/><br/>Content = <br/>—--Begin


        <br/><?xml version=”1.0″ encoding=”UTF-8″?><br/><! MS Exchange connector 2.1.052.000 (arbuesap05 10.202.2.166 at ) ><br/><gw:message type=”response” id=”dummy” xmlns:gw=”http://schema.sap.com/groupware” xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xsi:type=”gw:vCardType”><br/>     <vCard version=”3.0″ xmlns=”http://schema.sap.com/groupware/vCard/3.0” xmlns:gw=”http://schema.sap.com/groupware” method=”update” gw:source=”pgomez@testdomain.com” gw:bdoc-id=”4DCCAB4BB310C94C808C8D5423A39960″ gw:bdoc-type=””><br/>          <gw:error type=”E” code=”0″><br/>               <gw:num-attempts>1</gw:num-attempts><br/>               <gw:err-text>[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error.</gw:err-text><br/>               <gw:err-time>2005-08-22T16:24:04</gw:err-time><br/>               <gw:err-field></gw:err-field><br/>               <gw:site-type>GWA_01</gw:site-type><br/>               <gw:site-id>UNKNOWN</gw:site-id><br/>               <gw:trace><![CDATA[   August 22, 2005 04:24:04 PM …4\Src\ProxySvc\MsxReplicaCache.cpp:61 INFO: MsgHook-: pgomez@testdomain.com 38586.808356 () 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000<br/>   August 22, 2005 04:24:04 PM …angeSP04\Src\Common\UserProps.cpp:357 PATH: Filtering: IPM.Contact “Bergara Neuman” {pgomez@testdomain.com:00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000}<br/>   August 22, 2005 04:24:04 PM …angeSP04\Src\Common\UserProps.cpp:214 PATH: Application ‘ACT'<br/>   August 22, 2005 04:24:04 PM …hangeSP04\Src\Common\UserProps.cpp:73 PATH: class = ‘PUBLIC’ {Pattern Match: *}<br/>   August 22, 2005 04:24:04 PM …hangeSP04\Src\Common\UserProps.cpp:73 PATH: categories = ‘CRM_BP GROUP (CRM BUSINESS PARTNERS: GROUP)’ {Pattern Match: *}<br/>   August 22, 2005 04:24:04 PM …angeSP04\Src\Common\UserProps.cpp:362 PATH: Filtering: Message accepted.<br/><br/>[22/Aug/2005:16:24:04 -0300] ERROR – – – – – “[ERR:3001] SOAP Transport error. Please verify connection to Groupware adapter.”<br/>Source: Common\MiddleWare.cpp:513<br/>CMW_PIF_QLOGON(), Client: HTTP Receive failed.<br/>[22/Aug/2005:16:24:04 -0300] ERROR – – – – – “[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error.”<br/>Source: Common\MiddleWare.cpp:212<br/><br/>   August 22, 2005 04:24:04 PM …4\Src\ProxySvc\MsxReplicaCache.cpp:61 INFO: MsgHook-: pgomez@testdomain.com 0.000000 () 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000<br/>]]></gw:trace><br/>               <gw:source format=”b64bin”></gw:source><br/>          </gw:error><br/>     </vCard><br/></gw:message><br/>-End


        <br/><br/>I found a SAP Note regarding this error: CMW_PIF_Qlogon failed and the only thing It says that I have to upgrade to GW 2.1 SP09 and this is the version I have installed.<br/><br/>Can you take a look in this error log???<br/><br/>Best regards,<br/>Pablo Gómez<br/>

        (0) 
          1. Pablo Gomez

            Dear Gregor,<br/><br/>Sorry but I added a wrong contact category. This contact should be only a CRM_BP Natural Person.<br/><br/>Please see the new XML file<br/>–Begin


            <br/><?xml version=”1.0″ encoding=”UTF-8″?><br/><! MS Exchange connector 2.1.052.000 (arbuesap05 10.202.2.166 at ) ><br/><gw:message type=”response” id=”dummy” xmlns:gw=”http://schema.sap.com/groupware” xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance” xsi:type=”gw:vCardType”><br/>     <vCard version=”3.0″ xmlns=”http://schema.sap.com/groupware/vCard/3.0” xmlns:gw=”http://schema.sap.com/groupware” method=”update” gw:source=”pgomez@testdomain.com” gw:bdoc-id=”4DCCAB4BB310C94C808C8D5423A39960″ gw:bdoc-type=””><br/>          <gw:error type=”E” code=”0″><br/>               <gw:num-attempts>1</gw:num-attempts><br/>               <gw:err-text>[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error.</gw:err-text><br/>               <gw:err-time>2005-08-22T18:04:13</gw:err-time><br/>               <gw:err-field></gw:err-field><br/>               <gw:site-type>GWA_01</gw:site-type><br/>               <gw:site-id>UNKNOWN</gw:site-id><br/>               <gw:trace><![CDATA[   August 22, 2005 06:04:12 PM …4\Src\ProxySvc\MsxReplicaCache.cpp:61 INFO: MsgHook-: pgomez@testdomain.com 38586.877894 () 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000<br/>   August 22, 2005 06:04:12 PM …angeSP04\Src\Common\UserProps.cpp:357 PATH: Filtering: IPM.Contact “Juan Perez” {pgomez@testdomain.com:00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000}<br/>   August 22, 2005 06:04:12 PM …angeSP04\Src\Common\UserProps.cpp:214 PATH: Application ‘ACT'<br/>   August 22, 2005 06:04:12 PM …hangeSP04\Src\Common\UserProps.cpp:73 PATH: class = ‘PUBLIC’ {Pattern Match: *}<br/>   August 22, 2005 06:04:12 PM …hangeSP04\Src\Common\UserProps.cpp:73 PATH: categories = ‘CRM_BP NATURAL PERSON (CRM BUSINESS PARTNERS: NATURAL PERSON)’ {Pattern Match: *}<br/>   August 22, 2005 06:04:12 PM …angeSP04\Src\Common\UserProps.cpp:362 PATH: Filtering: Message accepted.<br/><br/>[22/Aug/2005:18:04:13 -0300] ERROR – – – – – “[ERR:3001] SOAP Transport error. Please verify connection to Groupware adapter.”<br/>Source: Common\MiddleWare.cpp:513<br/>CMW_PIF_QLOGON(), Client: HTTP Receive failed.<br/>[22/Aug/2005:18:04:13 -0300] ERROR – – – – – “[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error.”<br/>Source: Common\MiddleWare.cpp:212<br/><br/>   August 22, 2005 06:04:13 PM …4\Src\ProxySvc\MsxReplicaCache.cpp:61 INFO: MsgHook-: pgomez@testdomain.com 0.000000 () 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000<br/>]]></gw:trace><br/>               <gw:source format=”b64bin”></gw:source><br/>          </gw:error><br/>     </vCard><br/></gw:message><br/>End


            <br/><br/>Best regards,<br/>Pablo

            (0) 
            1. Gregor Wolf Post author
              Hello Pablo,

              I think you should contact OSS with this question. Is the sync of Contacts from CRM to Groupware sucessfull?

              Regards
              Gregor

              (0) 
              1. Pablo Gomez
                Dear Gregor,

                If I add a Contact in SAP it appears in the Contacts CRM Public Folder I´ve created, the problem I have is only when I want to sync Contacts from Groupware to SAP. The Appointments items works fine.

                Regards,
                Pablo

                (0) 
                1. Anonymous
                  Hello Gregor,

                  Could you pls clarify few funtional views.
                  Is it possible to bring personal contacts of an user from outlook inbox to CRM 4.0. Does we have to maintain them as Business Partners or external-contacts. Can these contacts still be maintained at personal level of user.

                  In our implementation, we want to keep CRM and Outlook insync on emails also. Does CRM supports this functionality

                  Regards,

                  Peter

                  (0) 
                  1. Gregor Wolf Post author
                    Hi Peter,

                    1. Pablo Gomez asked this question also in the Forum Toppic: Outlook to SAP CRM Outllook sync using Groupware Connector. He got an answer from OSS that Sync from Outlook to CRM is only possible in the Public Folder with all CRM Business Partners.

                    2. E-Mails can not be directly synced to CRM. But with the Add On for Service Industries you have the possibility to move E-Mails from the Outlook Inbox to CRM Activities and Opportunities. This Functionality will be integrated in CRM 5.0 which should be avaliable in Q4/2005. For CRMIS have also a look at this Forum Topic: SAP CRM 4.0 Add-On for Service Industries.

                    Regards
                    Gregor

                    (0) 
      2. Emilie Cromvel

        Dear Gregor, we are implenting serverbased groupware for EHP2 CRM, and we got some errors in the logs of the Groupware Adapter: CMW_PIF_Qlogon failed. qName: _ISP_QFILLED, sitetype: GWA_01, mode: READ_AUTOACCEPT, errcode: 101, SOAP transport error – The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state..”

        The smq1 with the queue ISP_O_000000000000012 has Status NOSEND. I really don´t know what is the problem. Also I dind´t have any entries in the Tables: CRMD_MBA_GUISTOR.

        Do you have any ideas what could be wrong? I read all your pages and comments due to server based integration.

        Many Thanks

        Kind Regards

        Emilie

        (0) 
        1. Gregor Wolf Post author

          Dear Emilie,

          are you sure that the server based synchronization is still stupported by SAP? As you’ve seen my blog is from over 10 years ago. I would recommend the Desktop Connection which is based on OData services and a 3rd party software to connect to Outlook and Lotus Notes.

          Best regards

          Gregor

          (0) 
          1. Emilie Cromvel

            Dear Gregor,

            I am not sure if SAP is still supporting server based Groupware. But the company where I work wanted from me to do the implementation.

            We are not using Odata services, but SOAP RFC. Do you have any Notes for it?

            I found some notes from 2014 – 1642681.

            Many Thanks for your Answer.

            Cheers, Emilie

            (0) 
            1. Gregor Wolf Post author

              Hi Emilie,

              seems SAP keeps the server based groupware connector supported. The most current note that I’ve found was 2082496 – SAP Groupware Connector 7.0 SP02. I think for the server based groupware you still will use the SOAP Web Service. I would suggest that before you continue open an OSS message and ask how long you get support for the SAP Groupware Connector. I wasn’t able to find it in the Product Availability Matrix.

              Best regards

              Gregor

              (0) 
              1. Emilie Cromvel

                Hi Gregor,

                first many thanks for answering. I am really desperate because we don´t find the issue. I am also not sure, if the middleware settings I have done are ok. I read all your threats, especially the one below. The queue in smq1 has the status Nosend and I don´t know why. And also all the mapbox tables are not filled with data. Do you have an assumption for it? Furthermore I am not able to see the Userlist, even not in the groupware adapter tool. I think I have to open a SAP Message, especially because of the error log from the groupware tool. Do you have any suggestion to this error:

                _ISP_QFILLED, sitetype: GWA_01, mode: READ_AUTOACCEPT, errcode: 101, SOAP transport error – The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

                I find an answer from you to check the connection with the User – but this is working for us.

                Many Thanks for any hint you have.

                Cheers, Emilie

                (0) 
  2. Anonymous
    Hello Gregor,
    I had a wrong mail address maintained on my employee data. I’ve corrected it using trx. BP; table SMOMITABT was updated automatically. I’ve started an extract of subscription “Employee” to GWA02_Customizing site, restarted mapbox and then started an extract of “E-Mail Information for Groupware”. However, the newly created entry in table SMOMITABT still contains the old (wrong) mail adress.
    Any idea what’s the reason for this behaviour?
    Thanks in advance & kind regards
    Wolfgang Mayer
    (0) 
      1. Anonymous
        Hello Gregor,

        of course I did. I’ve deleted the entry and performed all steps you’ve mentioned. After the entry has been created once again, still the wrong mail address is contained. I can’t imagine where the old address has been “cached”.

        Kind regards
        Wolfgang

        (0) 
          1. Anonymous
            Hello Gregor,

            yes, I’ve tried this several times.
            I’ve created an OSS message.

            Kind regards
            Wolfgang

            (0) 
          2. Anonymous
            Hello Gregor,

            SAP developers from India told me that this entry in table MBMANDTSTORE isn’t used for groupware integration any more (CRM 4.0 SP08, Mapbox SP9 running on Java Stack 6.40).
            Meanwhile business partners are transferred to private contact folder.

            Kind regards
            Wolfgang

            (0) 
    1. Gregor Wolf Post author
      Hi Darcie,

      I’ve updated the Weblog with the Links to the OSS Notes. Also have a look at Note: 908571 – Groupware Integration Solution Notes. Here you find all relevant notes together in one Note.

      Regards
      Gregor

      (0) 
  3. Anonymous
    Hi Gregor,

    we’re replicating CRM contact persons to outlook private folder. As soon as a contact person is replicated to outlook, it’s assigned to the following categories:
    – CRM_BP Natural Person (CRM Business Partners: Natural Person);
    – sap_r Business Partner (General);
    – sap_r Contact Person

    Do you know how this can be influenced, i.e. how to customize which categories the contact is assigned to?

    Thanks & regards
    Wolfgang Mayer

    (0) 
    1. Gregor Wolf Post author
      Hi Wolfgang,

      I don’t think that it is possible to influence the categories assigned. Perhaps the SAP Notes: 938591 – Known Limitations with Server side CRM Groupware Integration and 908579 – Groupware Integration Frequently Asked Questions contain some information. If not please open a OSS Message to verify. Would be fine if you could inform us about the result.

      Regards
      Gregor

      (0) 
    2. Gema RĂ­os
      Hi, Gregor,

      My question is the same Wolfgang mayer made. Our contacts get replicated to private folders with these same three categories:
      – CRM_BP Natural Person (CRM Business Partners: Natural Person);
      – sap_r Business Partner (General);
      – sap_r Contact Person
      If user sorts contacts using category criteria, they get confused, because it seems as if they where tripled.
      We want contacts to be replicated to groupware with just one category.
      I can’t find the way, nor through IMG activities, neither by reading SAP documents.
      Do you Know if it is possible to change this. We are integrating SAP CRM 2007 with MS Outlook.

      Thanks in advance and regards
      Gema

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