With 80+ services available in 28 languages and over 32 countries, Employee Self-Service has been by far the best example for a fast and proven ROI. Over 9 million users rely daily on the ESS functionality to get their job done faster and cheaper. ESS was developed on ITS (Internet Transaction Server) that emerged as the workhorse for first-generation Web-enabling of SAP applications. In the era of New Age Internet technologies (like Portal), ITS cannot provide the full power and flexibility of modern UI design.
By empowering your Managers with the right information at the right time, Manager Self-Service has revolutionized the role they play in important HR and FI processes like compensation planning and cost controlling. MSS is the one of the pioneers as a Java based application that follows the MVC (Model-View-Control) architecture of developing enterprise applications running on J2EE-compliant application servers. MSS relied on the JSP/Servlet development framework of portal components that are the single most important elements of the Enterprise Portal. This approach of developing Self-Service application is still low-level without the support of a development environment and features that many enjoyed in the ABAP World.
The new Enterprise Self-Services at SAP are built with modern user interface on a whole new robust application infrastructure. It’s about people-centric user experience based on consistent interaction patterns for high end user effectiveness and efficiency. The new “old applications” will be powered by runtime environment that delivers high performance and scalability. The powerful declarative development environment will combine the strengths of SAP R/3 (e.g. DDIC field validation) with new Internet innovations (e.g. flicker-free screens). The technology platform of the future Self-Services is SAP NetWeaver, where Web Application Server, Web Dynpro and mySAP ERP are the they key ingredients.
For more information on the new Self-Services, see this link for a WebCast available from TechEd ’03.