1.The people that report to that manager. This is usually what someone means when they refer to “my team.”
2.The external stakeholders in other departments they work with every day. For example, marketing is often considered part of the extended team for sales or development.
3.Their peers in the same department or group. For example, the leaders of each sales region.
Unfortunately, most people think of either 1 or 2 as their primary team, prioritizing their time and decisions accordingly. They view their peers as competitors for fixed amounts of budget, headcount, and attention. This attitude can create unintended silos within a department.
For the last few months, I’ve been thinking about how to encourage teamwork among peers. As such, I was intrigued by a NY Times article about the British fast food chain Pret A Manger which hires, pays, and promotes employees on qualities like cheerfulness, not just pure performance. This thinking isn’t unique to Pret: the McKinsey book ‘Beyond Performance’ suggests that an organization’s health is even more important than traditional measures of performance.
Read full blog post here.