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  • McDonald’s Simplifies: A Lesson In Customer Satisfaction
    McDonald’s Simplifies: A Lesson In Customer Satisfaction by Danielle Beurteaux
    Published on April 17, 2015
    Well, finally! That thought was no doubt shared by McDonald’s breakfast fans recently, after the fast food giant announced that it would pilot all-day breakfast menus in certain San Diego restaurants. According to a YouGov survey, McMuffin fans are…
  • retail in the cloud
    The Next Trend, Cloud Computing In Retail by Lindsey Nelson
    Published on March 12, 2013
    Hi, my name is Lindsey and I am a shopping addict. I love the thrill of a deal and coming home with new things. I love the quick pace of the industry, how much change happens in it, and the therapy of spending a day buying. So I got…

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e-commerce customer service

Around The Cart – Got Service? [INFOGRAPHIC]

Customer needs are fairly basic – and not necessarily easy to execute. Make sure your team can execute on this checklist to grow your customer base.
Creating The Customer Experience

Creating The Customer Experience

While it’s important for retailers to offer a compelling customer experience, impactful investments are made in areas that aren't visible to shoppers.
shoppers in a retail store

3 Ways #IOT Is Changing The Retail Experience Forever

Consumers are not the only ones who are the sole benefactors of the Internet of Things. It's also giving retailers opportunity for unprecedented growth.
Self Service Should Never Mean Solo Service

Self Service Should Never Mean Solo Service

While it’s obvious that not all customers desire self service, many do. And here’s the rub – they do, until they don’t.