Top Stories

  • McDonald’s Simplifies: A Lesson In Customer Satisfaction
    McDonald’s Simplifies: A Lesson In Customer Satisfaction by Danielle Beurteaux
    Published on April 17, 2015
    Well, finally! That thought was no doubt shared by McDonald’s breakfast fans recently, after the fast food giant announced that it would pilot all-day breakfast menus in certain San Diego restaurants. According to a YouGov survey, McMuffin fans are…
  • retail in the cloud
    The Next Trend, Cloud Computing In Retail by Lindsey Nelson
    Published on March 12, 2013
    Hi, my name is Lindsey and I am a shopping addict. I love the thrill of a deal and coming home with new things. I love the quick pace of the industry, how much change happens in it, and the therapy of spending a day buying. So I got…

Recent Stories

567 posts

shoppers in a retail store

3 Ways #IOT Is Changing The Retail Experience Forever

Consumers are not the only ones who are the sole benefactors of the Internet of Things. It's also giving retailers opportunity for unprecedented growth.
Why Shoppers Care (Or Don’t) About Your Brand

Why Shoppers Care (Or Don’t) About Your Brand

Success in retail is most influenced by one single factor – brand reputation. If consumers trust you, they will buy from you. Can your brand be trusted?
The Role Of Voice In The Omnichannel Journey

The Role Of Voice In The Omnichannel Journey

Retailers only need to provide a Web site and shopping basket and let customers make all the research and purchasing decisions themselves, right? Try again.
Self Service Should Never Mean Solo Service

Self Service Should Never Mean Solo Service

While it’s obvious that not all customers desire self service, many do. And here’s the rub – they do, until they don’t.
Big Data: Driving Retail Strategy For The Future

Big Data: Driving Retail Strategy For The Future

How does Big Data impact a retailer’s omnichannel strategy? It drives the need for retailers to design their strategies across these three key pillars.