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  • McDonald’s Simplifies: A Lesson In Customer Satisfaction
    McDonald’s Simplifies: A Lesson In Customer Satisfaction by Danielle Beurteaux
    Published on April 17, 2015
    Well, finally! That thought was no doubt shared by McDonald’s breakfast fans recently, after the fast food giant announced that it would pilot all-day breakfast menus in certain San Diego restaurants. According to a YouGov survey, McMuffin fans are…
  • retail in the cloud
    The Next Trend, Cloud Computing In Retail by Lindsey Nelson
    Published on March 12, 2013
    Hi, my name is Lindsey and I am a shopping addict. I love the thrill of a deal and coming home with new things. I love the quick pace of the industry, how much change happens in it, and the therapy of spending a day buying. So I got…

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Omnichannel: Add Dimension To Your Contact Center

Omnichannel: Add Dimension To Your Contact Center

Creating an omnichannel contact center experience can give consumers a single view of a brand across physical and online channels.
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Reimagining Shopping Channels Beyond The TV screen

Advanced customer engagement, Big Data, and omnicommerce technology creates new possibilities for shopping channels and consumers that go beyond TV viewing.