By enhancing call centers with new technology, the phone can become an integral part of your omnichannel strategy. Here's how.
Sales is only half the picture. Now is the perfect time to examine social media buzz and assess consumer sentiment regarding returns.
Believe it or not, your favorite brands can grow up with you. Find out how brands Monsoon and Accessorize are doing just that.
Last week, more than 18,000 retail professionals gathered at retail's big show, NRF 2015, and they all heard one very clear message: Data is the new king.
Retailers that are succeeding in omnichannel commerce are using these innovations to both surprise and delight their customers every time and everywhere.
While clienteling is not new, it's key to delivering personalized service. See how Burberry and Ulta Beauty are using this strategy with great success.
The digital consumer has forever changed the retail industry – requiring retailers to adopt an integrated approach with a solid digital strategy.
Leading retailers are already moving toward acting as banks. But first, they need mobile payment capabilities to serve the new next-generation consumer.
Find out how Adidas manages to deliver an awesome customer experience by relying on innovative technology to close the gap between company and consumer.
No one can deny the drastic changes in retail. But more important, the management of the contingent workforce has changed, requiring these best practices.