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Omnichannel Customer Service With The Human Touch

Omnichannel Customer Service With The Human Touch

By enhancing call centers with new technology, the phone can become an integral part of your omnichannel strategy. Here's how.
slam dunk

Best Of NRF 2015: For Retailers, Data Mining Is A Slam Dunk

Last week, more than 18,000 retail professionals gathered at retail's big show, NRF 2015, and they all heard one very clear message: Data is the new king.
workforce engagement

How To Manage Your Contingent Workforce In Retail

No one can deny the drastic changes in retail. But more important, the management of the contingent workforce has changed, requiring these best practices.