This week brought an alternative to personal assistants, unique screen time for a tech giant, an ousted CEO, and good news from a favorite gaming company.
Embrace the growth of technologically advanced shoppers to enjoy the rewards of satisfying today’s customers. Here are a few tips that can help.
B2B commerce calls for a unique approach to engagement, borrowing elements of B2C sites and adapting others in new ways to meet customer needs.
Real-time analytics are altering the business of sports, and you’d be surprised to hear that it's also impacting small businesses in all industries.
Competing on price is a game that physical stores will not win in the long run. They must provide an exceptional buying experience if they want to survive.
The omnicustomer of the future expects a seamless experience and flawless execution. Retailers who solve the supply chain challenge will be the victors.
Jay Dettling, President at North American Services Organization for Acquity Group, discusses how customers are more than an order, and how B2B has to think more like B2C. All customers have to feel valued, but this is easier said...
Amazon missing earning targets two quarters in a row causes some people to question whether customer centricity conflicts with profitability growth.
This week, Apple sees rejection, Microsoft gets good news, Amazon fights tech giant Google, and Twitter teams with IBM in an unlikely partnership.
As you go out “Trick or treating” this Hallow's Eve, just think of the global supply chains that bring the treats to your eager little witch or warlock.