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The Role Of Voice In The Omnichannel Journey

The Role Of Voice In The Omnichannel Journey

Retailers only need to provide a Web site and shopping basket and let customers make all the research and purchasing decisions themselves, right? Try again.
Self Service Should Never Mean Solo Service

Self Service Should Never Mean Solo Service

While it’s obvious that not all customers desire self service, many do. And here’s the rub – they do, until they don’t.
Big Data: Driving Retail Strategy For The Future

Big Data: Driving Retail Strategy For The Future

How does Big Data impact a retailer’s omnichannel strategy? It drives the need for retailers to design their strategies across these three key pillars.
woman shopping

Lessons From Online Retail: Grocers Need To Act Now

The grocery industry stands at a crossroads. Find out how grocers can learn from online retailers to not just survive, but to surpass their competitors.
2015

The Top 6 E-Commerce Trends To Watch In 2015

E-commerce growth will continue to slow in mature markets, but businesses who give amazing service and usability will continue to get amazing results.
Omnichannel Customer Service With The Human Touch

Omnichannel Customer Service With The Human Touch

By enhancing call centers with new technology, the phone can become an integral part of your omnichannel strategy. Here's how.
slam dunk

Best Of NRF 2015: For Retailers, Data Mining Is A Slam Dunk

Last week, more than 18,000 retail professionals gathered at retail's big show, NRF 2015, and they all heard one very clear message: Data is the new king.