Recent Stories

32 posts

customer retention

Removing The Tension From Customer Retention For PSOs

How can professional services organizations (PSOs) best enhance clients’ overall experience, so that customer retention increases, along with profitability?
co-workers discuss margin

Making Margins Larger In Professional Services Organizations

For professional services organizations (PSOs), it doesn’t really matter whether it’s a gross margin or an operating margin. Both are important.
professional services talent advantage

Revving Up Your Realized Rate For Your Professional Services Firm

On average, for every $100 that a professional services organization (PSO) bills, the client pays just $76. This is what is known as their realized rate.
Turning Social Media Into An Asset In A B2B Environment

Turning Social Media Into An Asset In A B2B Environment

We don’t have to go too far back in history to recall when companies were resistant to using email to conduct business. Many ROI studies were commissioned. Even telephones once were viewed as unnecessary to industry. So it’s not...
professional services talent advantage

Monday Metric: How Professional Services Companies Can Realize The Talent Advantage?

Creating and unlocking value in an organization starts with knowing precisely where things stand, and where the opportunities for improvement lie. To help, SAP’s Customer Value Office publishes a short analysis each Monday, highlighting hot industry topics and high-impact...
Transforming Data Into Information And Insight

Transforming Data Into Information And Insight

While some call it little more than hype, Gartner believes harnessing the insights of big data could help some firms outperform their competition by as much as 20% in 2015. But professional services firms are increasingly overwhelmed with the...
What Does It Mean To Be In The Cloud?

What Does It Mean To Be In The Cloud?

By 2015, the Internet will connect 2.5 billion people and more than 15 billion devices. While those numbers are staggering, we have to ask: What do they mean? Some prognosticators have opined that CDs and DVDs will be collectors’...