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digital banking

Digital Banking Comes Of Age [VIDEO]

To succeed in today’s banking environment, banks need an innovative digital banking strategy that supports an omnichannel approach to attracting and keeping customers. The typical retail bank customer has dozens of financial products spread across multiple financial institutions –...
The Key To Unlocking Accelerated Innovation? The Cloud [VIDEO]

The Key To Unlocking Accelerated Innovation? The Cloud [VIDEO]

It’s been fascinating to observe the advent of cloud solutions – be they public, private, or hybrid – within the global banking landscape over the last few months. In some areas, investments in cloud solutions are beginning to...
The Right Touch: Biometrics And Security With Mobile Applications

The Right Touch: Biometrics And Security With Mobile Applications

Security is a tricky business, especially as we store more personal information in the cloud, and access it with mobile devices. Passwords only take us so far. Good ones are hard to devise, even harder to remember, and all...
messaging

SMS To The Rescue (In More Ways Than You Think) [VIDEO]

I love SMS for its elegant, infinitely useful simplicity. I’ve rounded up ways different companies have used it to their advantage here and here, and I’m about to do it again. The Swedish program SMSlivräddare (or SMSLifesaver) uses SMS...
Fraud – The Growing Threat To Banking And Insurance

Fraud – The Growing Threat To Banking And Insurance

In difficult economic circumstances, fraud increases – damaging financial institutions’ bottom lines. How can it be fought without incurring even more costs? Fraud is an expensive problem for banks and insurance providers, and fraud prevention is expensive as well...
man writes to-do list

Woo Your Customers Back With Customer-Centric Banking

n a recent Banking Customer Centricity Study conducted by Bloomberg Businessweek Research Services, 70 percent of global bankers say that customer centricity is very important to them. However, a recent EFMA report found that only 28 percent of banks...
Navigate The Stormy Financial Industry With Risk Technology

Navigate The Stormy Financial Industry With Risk Technology

You’ve probably been there – there’s a major decision to be made and, unfortunately, you just can’t be sure of what the outcome from that decision will be. Will it put your firm at risk, or even your clients?...
The 2014 Banking Outlook

The 2014 Banking Outlook

Just before Christmas, I held discussions with many retail, commercial and investment bankers in London about their thoughts for the New Year. Here are the headlines...
Mobile Money Interoperability: Finally On The Horizon?

Mobile Money Interoperability: Finally On The Horizon?

It used to be operators behind all the mobile money initiatives in developing markets. Then we started to see a shift, and banks stepped into the leading role. Read ‘til the end, and you’ll see there’s even one bit...
path representing customized banking solutions

Taking A Unique (Customized) Path To Success In Banking

The competition in the banking industry has never been greater, as banks continually seek ways to retain consumers’ business by making their lives easier and more efficient. That’s not easy because today’s customers are savvier and much more demanding...