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Bank Negara Malaysia has recently launched a new mobile payment channel called MyMobile through its wholly owned subsidiary Malaysian Economic Clearing Corporation (MyClear). For the kickoff, MyMobile has teamed up with the country’s three largest banks, CIMB, Maybank and Public Bank, as …

The gap between technologists and risk managers seems greater than ever in major banks, and Basel deadlines are approaching.

It’s All About the Maths. Twenty years ago I presented many times at conferences worldwide on the subject of ‘customer-centricity’. We didn’t call it customer-centricity back then. We called it customerisation. My company ran an awards scheme to recognise companies who delivered excellence in customer servicing, and it was very popular.

In my last blog, I’ve explored the Commonwealth Bank‘s grand plan for overhauling their core systems; this is a clear example of just how sweeping today’s transformation efforts must be [...]

In a low-margin environment banks cannot afford to run expensive legacy systems — new banks will eat their lunch, but they don’t seem to realize it, or can’t see a solution. New platforms can readily offer wealth management and PFM from smartphones.

Between the global financial crisis, Basel and a number of other major changes to the map of banking, Europe’s banks have had plenty of issues to occupy their time and [...]

Customer Centricity is when Fifth Third Bank and NextJob came together to address a challenge faced by most retail banks – Mortgage defaults.

Over the last few weeks I have been reading and commenting on a number of discussions around the inability of companies, industries and people to undergo successful deep transformation.

As a former CIO, it is no surprise that I want to take the opportunity provided by the Banking View blog to talk about the world of the CIO in 2013 [...]

“Banking is necessary – banks are not.” This quote from Bill Gates sums up the challenges facing banks in the 21st century. However, although it sounds threatening, the way it is coming true opens up new paths for banking – and for banks.