Most companies are still biding their time when it comes to the SEPA direct debit scheme. Just seven percent of enterprises in Germany have applied to the German Central Bank to obtain the creditor identifier required to start the project.
Over 3 million per week: that’s how many mobile payments Starbucks processes in the U.S late March when the company had its annual shareholders meeting. Mobile now accounts for around 10 percent of Starbucks’ total transactions in the country. For …
I’ve said that retail payments may be the next ‘killer app’ for mobile wallets. But really, mobile commerce offers so much more that that, for enterprises and consumers.
Bank Negara Malaysia has recently launched a new mobile payment channel called MyMobile through its wholly owned subsidiary Malaysian Economic Clearing Corporation (MyClear). For the kickoff, MyMobile has teamed up with the country’s three largest banks, CIMB, Maybank and Public Bank, as …
The gap between technologists and risk managers seems greater than ever in major banks, and Basel deadlines are approaching.
It’s All About the Maths. Twenty years ago I presented many times at conferences worldwide on the subject of ‘customer-centricity’. We didn’t call it customer-centricity back then. We called it customerisation. My company ran an awards scheme to recognise companies who delivered excellence in customer servicing, and it was very popular.
In my last blog, I’ve explored the Commonwealth Bank‘s grand plan for overhauling their core systems; this is a clear example of just how sweeping today’s transformation efforts must be [...]
In a low-margin environment banks cannot afford to run expensive legacy systems — new banks will eat their lunch, but they don’t seem to realize it, or can’t see a solution. New platforms can readily offer wealth management and PFM from smartphones.
Between the global financial crisis, Basel and a number of other major changes to the map of banking, Europe’s banks have had plenty of issues to occupy their time and [...]
Customer Centricity is when Fifth Third Bank and NextJob came together to address a challenge faced by most retail banks – Mortgage defaults.