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future of business

Fast-Forward The Future Of Customer Experience With A Customer-Adaptive Approach

Keeping customers over the long term is what drives profitable growth. However, a number of companies are missing key opportunities to understand and anticipate what their customers want – now and in the future. “The Future of Business with...
future of customer experience

The Future Of Customer Experience [E-BOOK]

We have been diving deeper into the topics that we think will drive the Future of Business such as the new expectations around customer experience. We spend a lot of time talking about how technology-driven innovation is defining the...
future of customer experience

Good Companies Sell Products And Services. Great Ones Deliver Experiences

We have been diving deeper into the topics that we think will drive the Future of Business such as the new expectations around customer experience. Our next future of customer experience interview is from Rachel Spasser, the Chief Marketing...
The Future Of Customer Experience Is More Than Social

The Future Of Customer Experience Is More Than Social

The power of the consumer only continues to grow. Many companies must shift their focus to meet the buying behavior of their customers, or risk irrelevancy. To determine what truly defines a customer centric company, we asked Business Innovation...
Is The Future Of Customer Experience Awesome Or Creepy?

Is The Future Of Customer Experience Awesome Or Creepy?

We have been diving deeper into the topics that we think will drive the Future of Business such as the new expectations around customer experience. Our next future of customer experience interview is with Jen Cohen Crompton, (@JenCoCrompton) one...
A Future Where Every Product And Service Is So Customized, It’s Eerie

A Future Where Every Product And Service Is So Customized, It’s Eerie

In today’s future of customer experience interview series, we have insights from Mukesh Gupta (@rmukeshgupta). Mukesh is a Customer Advocacy Manager at SAP India and a speaker and facilitator in Innovation in Management, Sales and Marketing. He is also...
The Future Of Customer Experience: Culture, Data, And Technology

The Future Of Customer Experience: Culture, Data, And Technology

We have been diving deeper into the topics that we think will drive the Future of Business such as the new expectations around customer experience. Our next future of customer experience interview is with Tim Minahan, (@tminahan) the Chief...
Customer Experience Is An Investment, Not An Expense

Customer Experience Is An Investment, Not An Expense

We have been diving deeper into the topics that we think will drive the Future of Business such as the new expectations around customer experience. Our next future of customer experience interview is from another top contributor who is...
Are The Jetsons The Future Of Customer Experience?

Are The Jetsons The Future Of Customer Experience?

We have been diving deeper into the topics that we think will drive the Future of Business such as the new expectations around customer experience. Our next future of customer experience interview is from Steve Olenski, one of our...