Recent Stories

29 posts

I Think Big, Therefore I Am

I Think Big, Therefore I Am

What's your vision for your business? If we can learn anything from Manhattan’s grid plan, the lesson seems simple: think big and growth will follow.
Customer Engagement: What Not To Do

Customer Engagement: What Not To Do

Why only 10.5% of B2B buyers respond to phone calls from new vendors and what to do about it.
banking button on a keyboard

Banking On Demand: The Customer-Focused Bank

By offering products in the cloud with open sourced processes that deliver well-packaged customer experiences, banks can be well-positioned for the future.
social media

The Holy Grail Of Customer Engagement

The more these functions are connected, the better you can engage customers and deliver the experience that drives sales and strengthens relationships.
future of business

Fast-Forward The Future Of Customer Experience With A Customer-Adaptive Approach

Keeping customers over the long term is what drives profitable growth. However, a number of companies are missing key opportunities to understand and anticipate what their customers want – now and in the future. “The Future of Business with...
future of customer experience

The Future Of Customer Experience [E-BOOK]

We have been diving deeper into the topics that we think will drive the Future of Business such as the new expectations around customer experience. We spend a lot of time talking about how technology-driven innovation is defining the...