Daniel Newman kicks back to hear what today's pundits of social media engagement have to say. His thoughts may surprise you.
When we talk about the future of banking, we are focusing on the wrong thing. It shouldn't be about going digital. It should be about customer.
Industry experts believe that retail will change more in the next 5 years than it has in the past century. Retailers must act now to win in the long term.
How can professional services organizations (PSOs) best enhance clients’ overall experience, so that customer retention increases, along with profitability?
Both influence purchasing selections consumers make, but each can make a different impact on that decision.
Adam Toporek lists a collection of the best posts about customer service and the customer experience we read this past month.
Aneesh Chopra, the nation’s first chief technology officer (CTO), encourages the public sector to derive lessons from the private sector.
How can your company benefit from an app that allows customers to quickly get on video with a customer service rep? Just ask E-surance to find out.
Luxottica is doing a pretty good job of designing eyewear people love, but putting even more focus on the customer is always a plus.
CRM has promised to create a complete view of the customer, but failed to break organizational silos. Now, different technologies make the same promised.