Deliver value to the business and the customer across the whole customer lifecycle. Here are some examples from firms leading the way.
Here are some 2015 customer experience predictions from industry thought leaders around the Internet that are spot on.
For Elum, harnessing the power of the cloud benefited their supply chain, while customer service and financials improved as well.
The foundation of Elum Designs
Elum’s CEO Brad Foster and founder Melissa Foster are a husband and wife duo…
By enhancing call centers with new technology, the phone can become an integral part of your omnichannel strategy. Here's how.
Creating such a connection would be a clutch win for any sports team and its fan base. Take a look at these tips to learn how to enhance your "fan" base.
What are the key steps distributors should take to meet customers’ expectations? Discover the four major trends wholesale distributors must address now.
How can you make inroads with current consumers while attracting new ones? For many consumer products companies, the answer is personalization.
Most companies focus on improving the interaction between the customer service rep and the customer. However, the technology being used is also important.
Believe it or not, your favorite brands can grow up with you. Find out how brands Monsoon and Accessorize are doing just that.
Discover the secrets of creating a superior customer experience for today’s customers and how a futuristic Jetsons-esque approach can help.