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collaborative tools for digital experience

4 Steps To Building A Collaborative Tool Set

Here are four tips for building an integrated tool set to meet their needs in the delivery of an integrated digital experience.
Cloud Chat:  DocuSign “Simplifies The Recruitment Process”

Cloud Chat: DocuSign “Simplifies The Recruitment Process”

Keith Krach, DocuSign Chairman and CEO of DocuSign, discusses how his cloud software is making the recruitment process as easy as possible for new hires.
Branding Isn’t About Being Cool On Social Media

Branding Isn’t About Being Cool On Social Media

Branding is not about advertising, celebrity actors and cool tweets. It's about providing what the customer wants.
Why Networks Of Record Are The Definitive Marketplace

Why Networks Of Record Are The Definitive Marketplace

Entire industries are going through massive and decisive digital transformation. And at the nucleus of this transformation is networks of record.
The Direct Effect Customer Experience

The Direct Effect Customer Experience

Get a better sense of what your end customers want to help retailers and dealers become better equipped to deliver the brand and product consistency.
I’m Listening: Engage An Audience Of One

I’m Listening: Engage An Audience Of One

Remember how great it feels to be the center of someone’s attention? That’s your point of reference for an extraordinary customer experience.
CRM: Should Customers Be “Managed?”

CRM: Should Customers Be “Managed?”

Organizations can no longer simply “manage” their customer relationships. Instead, they should focus on how to facilitate interactions with customers.
customer purchases coffee with a mobile coupon

The State Of Customer Experience [INFOGRAPHIC]

In honor of Customer Experience Day, Temkin Group released its infographic to help us keep customers engaged and loyal.