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man screams at app in frustration

When Good Apps Go Bad

When thinking about how to develop your app, you have to ask yourself these critical questions. Otherwise, users ditch your mobile app in frustration.
Personalization Drives Innovation At Hallmark

Personalization Drives Innovation At Hallmark

You wouldn’t think Hallmark, a company that has been helping people share love and laughter, would need to get more personal. But that’s what it’s doing.
communication

Exceeding Expectations

Disappoint a customer, your brand becomes weaker. Exceed their expectations, your brand becomes stronger. Here are some tips for exceeding expectations.
simplicity in architecture

Three Ways That Simplicity Pays

Here are three specific ways simplicity can have a positive influence on your bottom line, your customers’ experiences, and employee engagement.
banking button on a keyboard

Banking On Demand: The Customer-Focused Bank

By offering products in the cloud with open sourced processes that deliver well-packaged customer experiences, banks can be well-positioned for the future.
How Do You Make Your Customers Feel?

How Do You Make Your Customers Feel?

People will forget what you said and did, but people will never forget how you made them feel. This is especially true in customer service.
customer service

Does Comcast Really Care?

The Comcast incident draws attention to the ongoing war between customers and customer service and the need for a balance to satisfy both sides.