Most Customer Experience professionals would find this question to be ludicrous, but in
3D printers are cool, new, and fun. And they certainly have a lot of potential. Building something unique out of nothing, layer…
A rapid increase in the number of Chief Customer Officers (CCOs) has occurred globally. There are now more than 450 CCOs, whereas only approximately 30 existed…
by Josh Linkner
From a young age, Wolfgang Amadeus Mozart was considered a musical prodigy and throughout his life, he composed an incredible volume: 600 works….
by Rick Dutta, CEO, NexVisionIX
It seems you can’t go more than a few days without news of another retailer investigating a data
Consumers are becoming more connected and social about their customer experiences. The number of customer reviews sites and volume of the content published on…
Sure, there have been a few tremendously opportune real-time marketing applications that have driven brands into a tailspin of trying to figure out how to repeat, capitalize and one up.
However, by a few, I genuinely mean a few.
You arrive in your taxi at the Hotel Adagio, part of Marriott’s Autograph Collection in San Francisco. Before you get out of the car, the porter greets you by name.
“Hello, Mr. Epstein, how was your flight?”
Standing out in the street frantically waving your arm to flag down a taxi. A chatty driver with the radio on far too loud. And perhaps…
by Ross Wainwright, Head of Financial Services, SAP
The traditional bank model is disappearing. Banks are being assailed from all sides by non-bank entities offering financial services. From payment apps to crowd-sourced loans, these