When thinking about how to develop your app, you have to ask yourself these critical questions. Otherwise, users ditch your mobile app in frustration.
You wouldn’t think Hallmark, a company that has been helping people share love and laughter, would need to get more personal. But that’s what it’s doing.
Disappoint a customer, your brand becomes weaker. Exceed their expectations, your brand becomes stronger. Here are some tips for exceeding expectations.
Here are three specific ways simplicity can have a positive influence on your bottom line, your customers’ experiences, and employee engagement.
By offering products in the cloud with open sourced processes that deliver well-packaged customer experiences, banks can be well-positioned for the future.
People will forget what you said and did, but people will never forget how you made them feel. This is especially true in customer service.
Bob Thompson, the author of the book "Hooked on Customers", discusses his research on the habits of leading customer-centric firms.
Three experts share their thoughts on the future of retail and what merchants can do to keep up.
The Comcast incident draws attention to the ongoing war between customers and customer service and the need for a balance to satisfy both sides.
There's no time to lose – get started today with these tips. In the Age of the Customer, they won’t wait for you to get it right.