Entire industries are going through massive and decisive digital transformation. And at the nucleus of this transformation is networks of record.
Get a better sense of what your end customers want to help retailers and dealers become better equipped to deliver the brand and product consistency.
Remember how great it feels to be the center of someone’s attention? That’s your point of reference for an extraordinary customer experience.
Organizations can no longer simply “manage” their customer relationships. Instead, they should focus on how to facilitate interactions with customers.
In honor of Customer Experience Day, Temkin Group released its infographic to help us keep customers engaged and loyal.
The outstanding successes of customer-centric companies have made the rest to pay more attention to customer experience improvement methods.
Making your business more human and more personal is vital to success. But how do you get that right?
Use these quick customer service language hacks to put an irritated customer at ease and approach difficult situations with greater ease.
Nordstrom's reputation is based on providing good customer experiences that need to be told, reinforcing the brand and encouraging positive word of mouth.
Some companies – the smart ones – have already picked up on this one truth and are joining the revolution, not by fighting back, but by changing approaches.