Besides invoking a feeling of nostalgia, what does this shift toward virtual currency suggest for shoppers and the modern retail experience?
The gap between what customers want and what banks deliver is widening. And, new competitors are winning by giving customers an omnichannel experience.
Data alone can’t capture the essence of fan journey, but design for a world class fan experience almost always starts with data-driven decisions.
People share things because it makes them feel good, and people seem to find joy in trading customer service horror stories. What is driving it?
The handwritten customer thank you note seems to be dying a quick and quiet death. Technology has made this art too easy and almost worthless.
Don't forget the human meaning and potential impact of your product or service. Understand what type of job the customer is hiring your product to be done.
Planning for 2015 grocery shopping behaviors? Take a look at this blog post to get the full scoop.
The relationship economy is a trusting, give-and-take process that brings producers and consumers into a much more symbiotic and communicative relationship.
Apple does it in their stores. Virgin America does it on their flights. Zappos does it online, and it’s a huge part of their culture.
Even though there are correlations between customer reviews and a restaurant's revenue, this analysis is being labeled as anecdotal evidence. Why?