Making your business more human and more personal is vital to success. But how do you get that right?
Use these quick customer service language hacks to put an irritated customer at ease and approach difficult situations with greater ease.
Nordstrom's reputation is based on providing good customer experiences that need to be told, reinforcing the brand and encouraging positive word of mouth.
Some companies – the smart ones – have already picked up on this one truth and are joining the revolution, not by fighting back, but by changing approaches.
Taking customer service online and into a visual medium extends the brand-customer interaction beyond the brick-and-mortar experience.
The way you engage your customers speaks so loud, they can’t hear your marketing messages. And getting your next implementation right is part of it.
Is customer service the new marketing? Is customer service the heart of marketing? The answer is a resounding “Yes”, and the days of Don Draper are over.
Customer service has evolved from the standard 1-800 number. Here's how you can create a social media strategy that incorporates customer service.
A recent Forrester thought leadership paper uncovered a number of roadblocks to digital brand consistency. Are they affecting your digital experience?
New trends are emerging in the software industry, one of which is customer adoption marketing. Learn how this trend is changing the software marketplace.