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Social Customer Service Over Facebook

5 Top Tips For Social Customer Service Over Facebook

Working in social customer service, you learn about the power of community within your customer base. Use this community to your advantage with these ideas.
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Why Customers Are Marketers Secret Weapon

Caring for your customers goes beyond answering complaints. Set up your customers for success by filling their funnels with lookalikes.
Simplify To Keep Pace With Customer And Regulator Expectations

Simplify To Keep Pace With Customer And Regulator Expectations

Technology is changing every aspect of banking, but the greatest impact is on customer satisfaction and compliance. But first, banks must simplify.
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You Have To Be Good At Something

Faking your reputation is a cardinal sin of marketing that results in a permanent distrust. Gregory Yankelovich gives his take on one such experience.
nationwide bank branch

Banks Have One More Shot With Customers – Maybe

Banks can give customers personalized service, and research shows that customers will give them a chance to get it right.
Are Your Customers Prisoners Or Guests?

Are Your Customers Prisoners Or Guests?

Customer centricity is built on the foundation of service, support, and enablement. Omnichannel customer engagement is a key tool to achieving this.
phone etiquette

Train Your Employees To Have Great Phone Etiquette

The link between customers and your business lies with the people answering your phone. Follow these tips to make sure every interaction count.
Impersonalization Doesn’t Work

Impersonalization Doesn’t Work

What will make personalization work in the long run? Understanding the tactics that work well and how to tap them to drive more engagement and value.
Banking Is Back – And Stronger Than Ever

Banking Is Back – And Stronger Than Ever

With services for implementing innovations in applications, database and technology, analytics, and the cloud, banks can stay ahead of the competition.