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332 posts

Are Digital Banks Losing Sight Of The Customer?

Are Digital Banks Losing Sight Of The Customer?

When we talk about the future of banking, we are focusing on the wrong thing. It shouldn't be about going digital. It should be about customer.
customer retention

Removing The Tension From Customer Retention For PSOs

How can professional services organizations (PSOs) best enhance clients’ overall experience, so that customer retention increases, along with profitability?
Monthly Mash And Creating Customers For Others

Monthly Mash And Creating Customers For Others

Adam Toporek lists a collection of the best posts about customer service and the customer experience we read this past month.
Luxottica

Want To Know Who Makes Your Designer Eyewear?

Luxottica is doing a pretty good job of designing eyewear people love, but putting even more focus on the customer is always a plus.
customer experience

CRM, Omnichannel, And The Quest For Customer Intimacy

CRM has promised to create a complete view of the customer, but failed to break organizational silos. Now, different technologies make the same promised.