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Why Networks Of Record Are The Definitive Marketplace

Why Networks Of Record Are The Definitive Marketplace

Entire industries are going through massive and decisive digital transformation. And at the nucleus of this transformation is networks of record.
The Direct Effect Customer Experience

The Direct Effect Customer Experience

Get a better sense of what your end customers want to help retailers and dealers become better equipped to deliver the brand and product consistency.
I’m Listening: Engage An Audience Of One

I’m Listening: Engage An Audience Of One

Remember how great it feels to be the center of someone’s attention? That’s your point of reference for an extraordinary customer experience.
CRM: Should Customers Be “Managed?”

CRM: Should Customers Be “Managed?”

Organizations can no longer simply “manage” their customer relationships. Instead, they should focus on how to facilitate interactions with customers.
customer purchases coffee with a mobile coupon

The State Of Customer Experience [INFOGRAPHIC]

In honor of Customer Experience Day, Temkin Group released its infographic to help us keep customers engaged and loyal.
robot

How To Do The Human Side Of Business Right

Making your business more human and more personal is vital to success. But how do you get that right?
5 Customer Service Language Hacks

5 Customer Service Language Hacks

Use these quick customer service language hacks to put an irritated customer at ease and approach difficult situations with greater ease.
nordstrom buys trunk club

30 Days Of #BRANDLOVE: Nordstrom

Nordstrom's reputation is based on providing good customer experiences that need to be told, reinforcing the brand and encouraging positive word of mouth.
customer revolution

The Customer Revolution: Fight For Your Right To Party [VIDEO]

Some companies – the smart ones – have already picked up on this one truth and are joining the revolution, not by fighting back, but by changing approaches.