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telecom towers

How Industry Leaders Reinvent The Customer Experience With Ideas Like ‘Device-olation’

As corporate lore tells us, back in 1872 the two largest railroad owners, Cornelius Vanderbilt and Tom Scott, formed an unlikely alliance to try and increase transport rates to the country’s largest
Spock: The Ultimate Chief Culture Officer

Spock: The Ultimate Chief Culture Officer

RIP Leonard Nimoy, the actor who brought Star Trek’s Spock to life. Nimoy’s characterization of the Vulcan-human hybrid turned him into the moral compass of the Enterprise — and the enterprise. Despite his internal conflicts, Spock was the invaluable…
tv remote in hand

Reimagining Shopping Channels Beyond The TV screen

Over the past 20 years, TV shopping channels have become increasingly more sophisticated, and most of them now operate their own Web-based stores that allow customers to browse…
Can’t Keep Up With The Future Of Work? 4 Reasons Why Your CIO and CHRO Should Form An Alliance

Can’t Keep Up With The Future Of Work? 4 Reasons Why Your CIO and CHRO Should Form An Alliance

Like technology, the role of the CIO is constantly changing. When I first started my marketing career 15 years ago, I met IT directors who were responsible for…
Can Advanced Analytics Help Telecom Businesses Reduce Customer Churn?

Can Advanced Analytics Help Telecom Businesses Reduce Customer Churn?

If you’re a telecommunications (telecom) service provider, customer churn isn’t new to you. It’s a plague that you’ve been dealing with for decades and it can never be completely brought
employee engagement

Economic Woes: Is Employee Engagement The Solution

There’s fewer large companies operating in much more difficult market conditions spelling out a case for growth within and from the ground up. Engagement is a well-leveraged fix to cutting household debt (family income growth); corporate debt (income growth…
healthcare staffing

Diagnosing Today’s Healthcare Staffing Challenges

Healthcare systems like to think of themselves as different from other industries, and they are to a certain extent. The service they provide is diagnosis, care, and healing, they…
Social Selfie: 4 Ways To Build Your Social Brand

Social Selfie: 4 Ways To Build Your Social Brand

A picture is worth a thousand words. But in social media, how is the image you project perceived by others? What are you posting? Who are you listening too? Who are…
alternative finance

5 Things To Look For In Lease Accounting Software In Light Of New Regulations

As part of our ongoing accounting and financial close series, today we’ll be covering Lease Administration Most companies use leases in some part of their operations or business activities. At the…
road sign pointing in different directions

Why Customer Choice Is Overrated

Sometimes, what customers say they want isn’t what they actually want. Take my recent foray into the world of home remodeling for instance.  In the beginning, I was
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