Recent Stories

2015 posts

millennials

Workforce 2020: Oxford Economics’ Shows The Future’s Not So Scary After All

I’ve been waiting for this study to go public in order to talk about it, and it hasn’t been easy. Workforce 2020 is a global survey on the future of the workplace — and the workforce — conducted by…
speeding railway

Is Your B2B Brand Prepared For The “Extreme Future?”

by Jeff Weiner Last week, Dr. James Canton, CEO and Chairman of the Institute for Global Futures, shared his thoughts on the emergence of e-commerce in the B2B marketplace…
manager of the future

The Manager Of The Future

Almost two-thirds of CEOs support digital initiatives; a third of top managers assume that they account for at least 15 percent of revenues; one in four managers believes they will be responsible for Big Data, digital innovations, and…
social visual customer service

The Rise Of Visual Customer Service In The Social Age [INFOGRAPHIC]

In A World Gone Social, Ted Coiné and I discuss in detail how customer service – as we practiced it for decades – changed so quickly as we entered the Social Age. And here, thanks to this infographic by…
Effects Of Education On Corporate Culture And Job Satisfaction

Effects Of Education On Corporate Culture And Job Satisfaction

People with more education want more to do, and they want to be empowered to do it. That’s one of the results that a recent Workplace Deal Breakers survey from BambooHR of more than 1,000 currently employed…
pharaohs team

How Employee Satisfaction Correlates To Customer Experience

Many customer experience practitioners stress the importance of employee participation in companies’ customer-centricity efforts. Intuitively, it is hard to…
Why Disruption Is The Only Certainty In Business

Why Disruption Is The Only Certainty In Business

by Michael Mankowski, SAP Integrated Digital Marketing Remember the saying, “The only things that are certain are death and taxes”? Let’s add the word…
data in the cloud

Monday Metric: Is There Power In The Cloud For Energy And Natural Resources?

Creating and unlocking value in an organization starts with knowing precisely where things stand, and where the opportunities for improvement lie. To help, SAP’s Value Insights & Thought Leadership Team publishes a short analysis each Monday, highlighting hot industry topics and…
building blocks of digital transformation

Digital Transformation, Part 3: The Building Blocks

“Information technology and business are becoming inextricably interwoven.  I don’t think anybody can talk meaningfully about one without talking about the other” - Bill Gates This quote perfectly encapsulates the notion that technology and business can…
angry mob

4 Ways Companies Can Invest In Sustainability At A Profit

I will never forget the fateful day that I read an article about “environmentally responsible investing.” It led me to take a sizeable chunk of my meager retirement savings and invest it the “Green Fund,” from a mutual fund…
Page 1 of 20212345...102030...