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navigating for resource optimization

Welcome To The Resource Revolution

Would you believe that by rerouting UPS trucks to avoid left turns, the company was able to reduce fuel consumption and improve safety and speed? Or that GE’s jet engines have
3 Easy Ways To Create Passionate Employees

3 Easy Ways To Create Passionate Employees

by Melanie VanLeeuwen, Talent Marketing Intern, SAP There’s a lot of industry buzz circulating about the benefits of passionate employees. The first time I came across this topic was when…
Putting Customers First: Banks And Insurers As Role Models?

Putting Customers First: Banks And Insurers As Role Models?

As a customer, I am always impressed by how effective retailers are in understanding our household needs and offering relevant and timely products and services to meet…
electricity lines

Residential Customers – A Critical Segment For Utility Survival Plans

Residential electricity consumers are a large but underserved group that could significantly impact the success and directions for the utilities of the future.  They represent the biggest number of…
5 Ways To Reinvent Your Recruiting Strategy

5 Ways To Reinvent Your Recruiting Strategy

A client of mine = a multinational company with a vibrant, fast paced culture has been through the
man learns from business network

Networks And The Future Of Business

Networks drove the first wave of business transformation. And the second is officially underway. Initially designed as a more efficient way to connect and collaborate, business networks…
appreciation

When Appreciation Isn’t Appreciated

There is a movement toward a kinder, gentler corporate environment that focuses on appreciation of the contributions of employees. I think it’s a great idea that’s time has come. When companies…
When the Workforce Is Given The Chance To Readjust

When the Workforce Is Given The Chance To Readjust

“Did you ever see the film where the man is given spectacles, that make the world look upside down. He falls about the place but in time he somehow readjusts. And when they take the glasses off, the eyes…
6 Steps To Unlock Employee Passion And Propel Your Social Purpose

6 Steps To Unlock Employee Passion And Propel Your Social Purpose

In Give and Take: A Revolutionary Approach to Success, Wharton Professor Adam Grant examines the correlation between personal contribution and professional productivity within large organizations. In doing so, Grant examines an issue at the heart of the…
The Importance Of First Contact Resolution

The Importance Of First Contact Resolution

One of the key factors when reducing the hassle-factor in your customer experience is simply to reduce the number of steps customers have to take to get their issues resolved.
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