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  • Fox Bans Super Bowl Ad: Plan Backfires Ad Goes Viral [VIDEO]
    Fox Bans Super Bowl Ad: Plan Backfires Ad Goes Viral [VIDEO] by Daniel Newman
    Published on January 29, 2014
    Well played Fox Television.  In your attempt to keep your hands from getting dirty you went ahead and outsmarted yourself. If you didn’t hear, Fox decided not to allow a commercial from the “Make your own…
  • This Advertising Is Completely Fake And It’s Brilliant
    This Advertising Is Completely Fake And It’s Brilliant by Steve Olenski
    Published on June 10, 2013
    Every now and then an advertising or marketing campaign comes along that not only catches my eye but makes me sit up and take notice.  For any number of reasons, be it the design, the words, the production value and so on.

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Embarrassing Moments In Social Media

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The Importance Of First Contact Resolution

Reduce the hassle-factor in your customer experience by limiting the number of steps customers have to take to get their issues resolved.