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CRM: Should Customers Be “Managed?”

CRM: Should Customers Be “Managed?”

Organizations can no longer simply “manage” their customer relationships. Instead, they should focus on how to facilitate interactions with customers.
customer purchases coffee with a mobile coupon

The State Of Customer Experience [INFOGRAPHIC]

In honor of Customer Experience Day, Temkin Group released its infographic to help us keep customers engaged and loyal.
3 Tips To Get Ahead With Social Listening

3 Tips To Get Ahead With Social Listening

Social media listening is a data-mining process to identify and assess what people are talking about. Start your social listening journey with this advice.
Understanding The Customer At The Macro-Level

Understanding The Customer At The Macro-Level

Looking to transform your organization from a transactional talent supplier to a strategic business partner? Understand your client's big picture.
Be Socially Savvy In Just 30 Minutes A Day

Be Socially Savvy In Just 30 Minutes A Day

We all make time for what is important to us – especially when it comes to social marketing. Dedicate quality time to social activities with this advice.
What Really Are The Most Important Metrics In Google Analytics

What Really Are The Most Important Metrics In Google Analytics

Google Analytics is a easily the most robust free Web analytics tool out there, but to the newbie, its data can be hard to process. Here's where to start.
9 Ways To Utilize Social Media For Storytelling

9 Ways To Utilize Social Media For Storytelling

Embrace your story and test out these new methods and ways to connect your story with your community.
The 3 Dumbest Things About Content Curation

The 3 Dumbest Things About Content Curation

While knowledge sharing is a powerful business tool, there are some doubts regarding the how and why of modern content curation and distribution.