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Author Archives: Richard Howells

Horsemeat Scandal: Horses For (Main) Courses!

The horsemeat scandal running wild across Europe didn’t exactly break out of the starting gate. It began at a canter in January, when the Food Safety Authority of Ireland found isolated cases of horsemeat in beef burgers sold in British and Irish supermarkets.

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Santa’s Lucrative Business Model Delivers The Goods

Last year, I reported on the complex logistics surrounding Santa’s Supply Chain. This year, I want to unwrap the broader business model of Jolly St. Nick and how he miraculously delivers the goods year after year. 360-degree View: “Children of all ages” Like all successful businesses, Santa built his around the customer, in his case [...]

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A 360 Degree Perspective On Customer Engagement

The old adage “the customer is king” is probably truer today than ever. In fact, the customer is not only king, but can also be the judge, the jury and the executioner when it comes to a company’s brand, reputation and success. In today’s “online at all times” environment the typical customer is: – In [...]

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Is Green The New Gold In Sustainable Olympics?

In the first two blog posts of this series, I discussed the huge opportunities that the bring to businesses (Fourth Place at the Olympics Is The Loneliest Place In The World) and the supply chain challenges that they face (The Logistics Of The Olympics Is A Marathon Not A Sprint).  In this installment, I will [...]

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Enabling Performance Management, Part 1

This article originally appeared on CFO Knowledge and has been republished with permission. 
Regardless of the particular methodology you use to develop your strategy, when done, you have the: Objectives that you want to accomplish Work (tasks and …

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The Logistics Of The Olympics Is A Marathon, Not A Sprint

When the Olympic flame is ignited at the Olympic Stadium on July 27, it will have traveled through over 1,000 cities, towns and villages in the United Kingdom. The Olympic torch arrived in the UK from Greece on May 18 and started its 70 day journey from Land’s End to London the very next day.  [...]

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Fourth Place At The Olympics Is The Loneliest Place In The World

As a child in the UK, I grew up watching British athletes become the also-rans of Olympic finals. We celebrated “just being there” where “making the podium” was victory and “bronze was the new gold.”  And while there isn’t a fourth place medal at the , there have been plenty of spectacularly frustrating fourth place [...]

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Wimbledon Aces Supply Chain Challenges

As the oldest organized tennis tournament in the world, Wimbledon  has become famous for its traditions.  Every player must wear white, it always rains, a “Brit” usually has a spectacular failure in the semi-final and of course, the much loved (and often overpriced) strawberries and cream are gorged upon. But this year, more than ever, [...]

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Can Your Business Survive the Butterfly Effect?

“When a butterfly flaps its wings in one part of the world, it can cause a hurricane in another part of the world.” This famous saying describes today’s complex business environment where trading relationships are global and interlinked. As shown in recent history, a seemingly isolated event, like the floods in Thailand, can produce giant ripples across [...]

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The Perfect Storm is Forming for Sales and Operations Planning

  A “perfect storm” describes an event when a rare combination of circumstances aggravate a situation drastically. Such a perfect storm occurred on October 30, 1991 off the New England coast causing massive destruction. The story of this storm and one of the boats at the center of it (The Andrea Gail from Gloucester, MA) [...]

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