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CSPs Can Stay Competitive By Using Data-Driven Insights To Improve Customer Engagement

CSPs Can Stay Competitive By Using Data-Driven Insights To Improve Customer Engagement

“Out with the old and in with the new.” Is that the mantra of this new millennium that’s fueled with disruptive changes in business models…
Can Advanced Analytics Help A Telecom Business Reduce Customer Churn?

Can Advanced Analytics Help A Telecom Business Reduce Customer Churn?

If you’re a telecommunications (Telecom) service provider, customer churn isn’t new to you. It’s a plague that you’ve been dealing with for decades and it can never…
What Is Fraud Costing Your Organization?

What Is Fraud Costing Your Organization?

How do you respond to fraud in your organization? Can you spot it ahead of time or as it’s happening? Or do you discover it after the fact,…
Can Your Customer Benefit from the Data You’re Capturing about Them?

Can Your Customer Benefit from the Data You’re Capturing about Them?

Last month, I wrote an article about big data and how you can benefit from it, published in Perspectives, a TMForum publication, in time for Mobile World Congress. In the article, I discuss how an enterprise can derive value…