Author Archives: Paul Clark
Can Small And Midsize Companies Afford Mobile Analytics?
It’s hard to avoid the topic of mobility these days, with the plethora of new devices available from Samsung, Nokia, Apple, and Microsoft, etc. What’s more, as bring-your-own-device (BYOD) gains traction, small and midsize companies (SMEs) are also looking at the business value of supporting mobile applications, including mobile analytics.
Analytics in Customer Engagement
In a post last year (Are You Engaged?), I talked about the importance of systems of engagement with customers and the role that social media can play. So what do I mean by a system of engagement, and how can it make a difference? Customer Engagement in…

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