2013 began with Basel III’s adoption – but this will not be the only regulation, global or national, that banks will have to confront and adjust to. Since the global financial crisis …]

There are many reasons why retail banks might be cautious of embarking on a core transformation project. It seems expensive. It sounds dangerous – with the possibility of damaging service [...]

Last week, looking at the changes that will characterise 2013 for retail banks, I stressed the importance of the customer view. Retail banking customers generate data every time they interact [...]

There is nothing new about the struggle to win new business. Banks have always competed to find and retain high-value customers. And, just as the “job for life” is increasingly [...]