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The Value Waiting In The Cloud

The Value Waiting In The Cloud

By moving services into the cloud, businesses have enabled disparate divisions to examine, amend and respond to a single set of data, eliminating redundancies and inaccuracies, and develop and…
Why 2014 Is The Year Of Value For Banks

Why 2014 Is The Year Of Value For Banks

With banks under pressure to perform safely and transparently, value is at a premium. What are some of the key ways they can unlock it?  For banking, the overarching theme for 2014 looks set be value, in all its various…
digital banking

Digital Banking Comes Of Age [VIDEO]

To succeed in today’s banking environment, banks need an innovative digital banking strategy that supports an omnichannel approach to attracting and keeping customers. The typical retail bank customer has dozens of financial products spread across multiple financial institutions –…
The Key To Unlocking Accelerated Innovation? The Cloud [VIDEO]

The Key To Unlocking Accelerated Innovation? The Cloud [VIDEO]

It’s been fascinating to observe the advent of cloud solutions – be they public, private, or hybrid – within the global banking landscape over the last few months.  In some areas, investments in
Banks, Understand Customers. Customers, Understand Banks.

Banks, Understand Customers. Customers, Understand Banks.

The need for banks to understand their customers better is often discussed – but what happens when customers don’t understand their bank? The talk of the 360-degree view…
Trends For 2013 – Making Progress Through Waves Of Bank Regulations

Trends For 2013 – Making Progress Through Waves Of Bank Regulations

2013 began with Basel III’s adoption – but this will not be the only regulation, global or national, that banks will have to confront and adjust to. Since the global…
current account switching

Core Transformation for Retail Banks: A Question of Survival

There are many reasons why retail banks might be cautious of embarking on a core transformation project. It seems expensive. It sounds dangerous – with the possibility…
emplowered customer affect supply chain management

From High Street To High-Speed – Banking In The Digital Age

Last week, looking at the changes that will characterise 2013 for retail banks, I stressed the importance of the customer view. Retail banking customers generate data every…
Finding, Understanding And Keeping Bank Customers in 2013

Finding, Understanding And Keeping Bank Customers in 2013

There is nothing new about the struggle to win new business. Banks have always competed to find and retain high-value customers. And, just as the “job for…