Recent Stories

7 Lessons For CEOs From Aam Aadmi Party’s Revival In Delhi

7 Lessons For CEOs From Aam Aadmi Party’s Revival In Delhi

In a remarkable feat, upstart political party – Aam Aadmi Party, consisting of non-political contestants swept across the elections for the Delhi Assembly poll. People across the nation had expected them to…
customer love

Customers Love Fireplace-Like Service

Today, we have a guest post from Chip R. Bell. He is a renowned keynote speaker and best-selling author.  Here is Chip’s post about great customer service: I admit it! I am a hopeless romantic. So, I
Hiring: Whose Job Is It Anyway?

Hiring: Whose Job Is It Anyway?

Oh no, not another interview This is how I felt when I was asked to attend my fourth interview for a customer service role at Saint Gobain Glass more than a decade back.
strategies for employee retention

3 Strategies To Retaining Your Best Employees

Hiring the right people in your organisation is by itself a monumental task, but the process doesn’t end once the hire ins your organisation. It is extremely critical to…
road to simple

Profit First: A Simple System To Transform The Way You Run Your Business

Who is on the show today In today’s episode, we host Mike Michalowicz. Mike is an entrepreneur and author of three books – The Toilet Paper Entrepreneur, The Pumpkin Plan,…
mastermind group

The Importance Of Setting The Right Expectations

Let me start this with another Mulla Nasruddin tale: Mulla Nasruddin was walking by a market when his friend told him about the great fair happening in the city hall and how everyone is going to see it..
Story Of The Shopping Cart And The Secret To Spreading Ideas

Story Of The Shopping Cart And The Secret To Spreading Ideas

Have you ever thought of how and when the modern day shopping cart was created? The story of the creation of shopping carts starts with Walter Deubner. He was running…
Right Data at the Right Time to the Right People

Right Data at the Right Time to the Right People

Today I was traveling from Bangalore to Mumbai on an airline. I had a upgrade voucher that I used and got upgraded to Business Class.
evolved marketing

First Step In Solving Any Problem: A Lesson Delivered By Mulla Nasruddin

Let me tell you one of the many inimitable stories of Mulla Nasruddin. A man had fallen between the rails in…
engagement

What I Learnt About Engagement From My Son And His Friends

We had planned a small new year eve party at our home. We had invited a few of my 10 year old son’s friends and our neighbors to the party. The plan was simple – Play some games, eat