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If I Were The CEO Of FedEx...

If I Were The CEO Of FedEx…

One of the most important and most talked about topics in the recent times in business circles has been “Disruptive Innovation”. Thanks to the book…
employee engagement

Employee Engagement Vs Customer Engagement

Yesterday, I went for my regular, monthly haircut and this time chose a different hair dresser from my usual one. For the first few minutes the dresser was talking to me, enquiring how my day was, wanting to check what…
Competitive Advantage

Building Sustainable Competitive Advantage In A Networked Economy

One of the most fundamental pillars of any successful strategy is an organizations ability to create and sustain a competitive advantage, create a niche, business practice, product, service that only is a differentiator for the organization in the market. Some…
Could Clay Christensen And Michael Porter Be Wrong About The Future Of Higher Ed?

Could Clay Christensen And Michael Porter Be Wrong About The Future Of Higher Ed?

There has been a lot of buzz around Harvard Business School starting their own version of MOOC, HBX, and the debates and arguments between two of the…
strategy

Lessons In Designing Strategy From Planning A Road Trip

Yesterday, one of my friend approached me seeking help in planning a road trip across my home state (Rajasthan, which shares a border with Pakistan). So, we did what everyone…
How To Build Organizational Culture

How To Build Organizational Culture

Recently, I was moderating a design thinking workshop and talking about how it is critical to foster a culture of innovation within…
How Amazon Wins: Low Prices Don’t Require Bad Customer Experiences

How Amazon Wins: Low Prices Don’t Require Bad Customer Experiences

by Bob Thompson  In 2005, CustomerThink gave Amazon.com a customer-centric leadership award. In an acceptance letter, Craig Berman, Amazon’s director of platform…
customer line up at ATM

A Good Example Of Innovation In Retail Banking – Alpha Bank

It is very well known that one the best ways to come up with new innovations is to mix and match existing interesting ideas to come…
Networking In A Networked Economy

Networking In A Networked Economy

It is a no brainer that the ability to create and nurture a good network is critical to succeed in a networked economy and this…
alternatives to college

40 + 15 Alternatives To College [SLIDESHARE]

The value that college education brings to a student has been questioned for sometime now. I had earlier written about this challenge here, here and…