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Author Archives: Margaret Heffernan

Staff Surveys: Risks and Rewards

You may think you know what’s going on with your team. But survey data is far better than anecdotal observation.”Despite the economy, morale is really high,” a CEO recently told me.I said: “That’s great. How can you tell?”The CEO replied: “People just …

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Make Good Decisions: 4 Tips

Wise decision making is not a constant, research shows. But you can set yourself up for success in these straightforward ways.Judgement counts. We all make a lot of decisions in business and like to think that we make the big ones with enough time, car…

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