Author Archives: Malcolm Faulkner
IT Priorities: Nothing Changes in the Face of New and Big Changes
Towards the end of the year, McKinsey releases its global survey on IT. In these surveys, they ask “executives across all functions, industries, and regions about their companies’ use of, expectations for, and spending on IT.” It’ll be interest…
Enabling Performance Management Part Four: Best Practices in Key Performance Indicators
Key performance indicators (KPIs) would seem, on the surface, one of the most straightforward topics to grasp. However the process of defining a meaningful set of KPIs is a lot harder than it might seem and one of the reasons companies are always on th…
IT Costs Are Going Up And Not Enough Is Being Done To Control Them!
Demand and spending on IT have increased dramatically in the last 50 years—but the resources, skills, and methodologies that are needed so that IT can manage itself effectively and deliver more business value simply haven’t occurred. According to C…
Enabling Performance Management Part Three: Metrics and KPIs
Measures, metrics, key performance indicators (KPIs). Unsure about which term to use? You’re not alone; and in all likelihood, you hear these terms bandied around interchangeably. Try doing a Web search, and you’ll come up with a bunch of definitio…
CIOs, CFOs: Tell Me What I’ve Got Wrong?
Both CIOs and CFOs report they want to be more involved with corporate strategy. This makes perfect sense. Determining strategy is one of the most rewarding activities for anyone with an interest in running any kind of business. Unfortunately, it would…
Too Much Analysis and Not Enough Action?
Inspired to improve our ways, most of us have at some time read at least one self-improvement book. In fact, the self-improvement industry in the United States alone tops $11 billion, according to Tampa, Florida-based Marketdata Enterprises, Inc. Wheth…
Avoiding Olympic-Sized Overruns: Set Realistic Expectations
Prior to the start of the London Olympics, many stories aired about the colossal budget overrun. These types of overruns are not uncommon for large, complex projects.
Major IT projects in particular are often victims to “black swan” events − ext…
Risk Management: I’m Sorry, What Software Did You Say I Could Use?
There’s risk inherent in almost everything we do (even origami – you might get a paper cut). Business-related risks are addressed in organizations in a variety of ways, both from an organizational and process standpoint. You may or may not have a s…
Applying Performance Management to CRM and Vice Versa
Analytics is a natural extension for CRM when you want to get more insight and make more informed decisions. Using business intelligence (BI) tools as part of an overall CRM solution is commonplace today. However, what about the capabilities more typic…
Can You See the Performance Management Ships?
Deloitte Consulting’s most recent CFO Signals quarterly report for 2012 (Q1) lists finance organization’s top three challenges as: Providing metrics/info/tools for business decisions (54 percent, up from 43 percent in the previous quarter) Influenc…
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