Design. It is important in everything we do, choices that we make, attention that we pay – in business and in personal life. It affects products we sell, services we procure, magazines that we read, our own identity, and more. [...]

There was a day, not too long ago, when sales professionals could read the body language of their customers.  Quite literally – they could see crossed arms, raised eyebrows, and hear the sigh of exasperation if their pitch was off key, or if the customer was not hearing the answers they needed. Today?  As the [...]