About Jamie Anderson

Jamie is Director of Global Solutions Marketing within our Customer LOB Solutions area with a specific focus on CRM, eCommerce, and multi-channel solutions delivery. Jamie is somewhat of a CRM veteran, with over 15 years’ experience in the customer-facing solutions space, and has worked with many banks in defining and implementing engaging customer experiences. Jamie is an active blogger and tweets under the handle @collsdad

Recent Stories

Smoothing The ‘Kinks’ In Your Omnichannel Strategy

Smoothing The ‘Kinks’ In Your Omnichannel Strategy

It’s well established that today’s consumers use multiple channels – mobile, Web, social media, in-store – when engaging with retailers. On any given day, a shopper might…
Why CIOs And CMOs Could Be So Happy Together

Why CIOs And CMOs Could Be So Happy Together

Surely you know the song Happy Together – the 1967 chart-topper by the Turtles that ultimately became the band’s only No. 1…
In a “Me-Tail” World, It’s All About You

In a “Me-Tail” World, It’s All About You

When I think about retail today, a song by the band McFly comes to mind. The British “boy band” (italicised because they are actually all pretty accomplished, though disgracefully young musicians) recorded it a few years back, and you…
Power To The People

Power To The People

Speaking to a journalist in 1969 John Lennon offered these insightful, almost prophetic words: “…and the Left Wing talk about giving the power to the people… you know…anybody knows that the…
10 Ways to Connect with Your Audience in the Year of the Digital Customer

10 Ways to Connect with Your Audience in the Year of the Digital Customer

Part 1: Who is the Digital Customer in a Multichannel World? Towards the end of 2011, we sponsored a discussion piece focusing on the evolution of Customer…