Author Archives: Falk Rieker
Does The Future Need Banks?
“Banking is necessary – banks are not.” This quote from Bill Gates sums up the challenges facing banks in the 21st century. However, although it sounds threatening, the way it is coming true opens up new paths for banking – and for banks.
Banking In The Facebook Age: What Does It Mean To Be A Social Bank?
I wrote in an earlier blog post about the challenges and opportunities of multi-channel banking. However, there is one channel that deserves particular attention. It is a channel many banks [...]
The Long Game Of Customer Loyalty
We often talk about banking as primarily about relationships. In many ways, the relationship between customer and bank resembles other relationships. However, over time circumstances change. The customer and the [...]
New Frontiers In Multi-channel Banking Services
In 2012, every bank needs to have a multi-channel approach to service offering. And most banks believe that they do. They have phone banking. They offer Internet banking and home banking [...]
Addressing the Insanity Principle
I’m probably not the only person who receives multiple credit card offers each month from the very same institutions that unsuccessfully sent me similar offerings in the past. Why do banks believe I’ll eventually sign up for their cards if they just send enough of the same offers? Albert Einstein once said that the definition (more…)
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