Author Archives: Falk Rieker
“Banking is necessary – banks are not.” This quote from Bill Gates sums up the challenges facing banks in the 21st century. However, although it sounds threatening, the way it is coming true opens up new paths for banking – and for banks.
We often talk about banking as primarily about relationships. In many ways, the relationship between customer and bank resembles other relationships. However, over time circumstances change. The customer and the [...]
In 2012, every bank needs to have a multi-channel approach to service offering. And most banks believe that they do. They have phone banking. They offer Internet banking and home banking [...]
I’m probably not the only person who receives multiple credit card offers each month from the very same institutions that unsuccessfully sent me similar offerings in the past. Why do banks believe I’ll eventually sign up for their cards if they just send enough of the same offers? Albert Einstein once said that the definition (more…)