About Christopher Koch

Christopher Koch is Editorial Director of the SAP Center for Business Insight. An experienced journalist and analyst, he blogs about the intersection of business and technology. Follow him on Twitter: @ckochster.

Recent Stories

3 Steps For Joining The Innovation Economy

3 Steps For Joining The Innovation Economy

We are in the era when innovation is more likely to come from the outside in. And it will be collaborative. No more cloistered Ph.Ds. in R&D; ideas will stream in from outside corporate walls, across geographic borders, and…
3 Ways Companies Can Turn Learning Into A Habit

3 Ways Companies Can Turn Learning Into A Habit

The traditional corporate learning department is a gatekeeper. It hires instructors to teach courses, prescribes who should take them and when, and keeps tabs on whether they do. But at work,…
Silhouettes of Business People's Different Activities Outdoors

The Voice Of HR’s Future

When I was a journalist, we all coveted quote machines. Quote machines were sources who reliably responded to our requests for interviews and during those interviews said things that were…
The Post-Industrial Revolution: Ideas Are Everything

The Post-Industrial Revolution: Ideas Are Everything

I come from an industry (publishing) where the cost to produce the product has dropped to zero. Today, anyone can go to WordPress.com, set up a Web site, and begin publishing news and information to the world – for…
customer experience

The 25 Most Important Customer Experience Questions Answered

The Ultimate Customer Experience FAQ Yes, we’ve done the work so you don’t have to. Our eyes still glowing red from the pain of poring over the arcane verbosity of dozens…
blindsided

How Your Industry Will Be Blindsided By The Sharing Economy

A few years ago, my wife and I noticed that cabbies were parking their cabs on our quiet residential street near Boston and leaving them there for hours. We wondered what was up. Were they taking a break? Why…
meeting

Bad HR Habits To Break For 2015: Bad Habit #3

Last week I read The World’s Worst Instruction Manual. I capitalize the phrase because there can be no doubt that instructions don’t get any worse than this – other than…
How To Push Customer Loyalty To A Fever Pitch

How To Push Customer Loyalty To A Fever Pitch

Professional sports teams have two problems that most businesses will recognize. The first is rising costs: The steady increase of player salaries (average Major League Baseball salaries, for example,…
temp workers

5 Bad Habits HR Needs To Break In 2015: Bad Habit #5

“Excuse me, do you work here?” We’ve all been asked that question at some point, causing varying degrees of embarrassment depending on where we happen to be at the time we’re…
green lantern ring

5 Reasons Why HR Is Not A Function Anymore

We all know who really runs companies, right? It’s those who design/make and those who sell. Everyone else is referred to as part of a function in order to…