About Christopher Koch

Christopher Koch is Editorial Director of the SAP Center for Business Insight. An experienced journalist and analyst, he blogs about the intersection of business and technology. Follow him on Twitter: @ckochster.

Recent Stories

customer experience

The 25 Most Important Customer Experience Questions Answered

The Ultimate Customer Experience FAQ Yes, we’ve done the work so you don’t have to. Our eyes still glowing red from the pain of poring over the arcane verbosity of dozens…

How Your Industry Will Be Blindsided By The Sharing Economy

A few years ago, my wife and I noticed that cabbies were parking their cabs on our quiet residential street near Boston and leaving them there for hours. We wondered what was up. Were they taking a break? Why…

Bad HR Habits To Break For 2015: Bad Habit #3

Last week I read The World’s Worst Instruction Manual. I capitalize the phrase because there can be no doubt that instructions don’t get any worse than this – other than…
How To Push Customer Loyalty To A Fever Pitch

How To Push Customer Loyalty To A Fever Pitch

Professional sports teams have two problems that most businesses will recognize. The first is rising costs: The steady increase of player salaries (average Major League Baseball salaries, for example,…
temp workers

5 Bad Habits HR Needs To Break In 2015: Bad Habit #5

“Excuse me, do you work here?” We’ve all been asked that question at some point, causing varying degrees of embarrassment depending on where we happen to be at the time we’re…
green lantern ring

5 Reasons Why HR Is Not A Function Anymore

We all know who really runs companies, right? It’s those who design/make and those who sell. Everyone else is referred to as part of a function in order to…
people holding letters to spell help

Jobs Don’t Give Us Purpose And Meaning, Helping Does

Face it, few of us can say that our work has a high degree of purpose and meaning in the greater scheme of things. True purpose…
People walking on office concourse

How Data Can Help You Find Better Leaders

by Rob O’Regan Ron Johnson’s reign as JC Penney CEO lasted just 17 months. Joel Ewanick was fired after 19 months as global chief marketing officer at General Motors. Jack Griffin barely had time to
emergency room

Healthcare Crisis: How To Stop Overflow In The Emergency Room

Got a headache? Upset stomach? Sore back? Better get yourself to the emergency room right away. Sounds absurd, doesn’t it? Yet these are some of the most common reasons that…
hr analytics

3 Things To Do Before You Use HR Analytics

What often gets lost in the debate over skills shortages and high unemployment is that it is ridiculously expensive to hire and replace people today. U.S. businesses are spending more than…