Author Archives: Alex Joseph
Designing Mobile Customer Experience: It’s Not Just About Your Service
If you are designing a consumer mobile app for your company, focus on solving a ‘major annoyance’ hindering your customer’s experience, even if it’s not within the scope of your product or service.Every company wants to engage with consumers through so…
Netflix For Fashion: Why Subscription Fashion Is The New Disruption
What if you want to experiment, but don’t want to pay a heavy price for items likely to be worn only a few times? That’s the problem Gwynnie Bee is trying to solve – a startup for ‘clothing without commitment’. They have a Netflix-like subscription fashion model – up to 10 clothes at a time for a monthly fee that covers shipping both ways.
Amazon Prime & Showrooming: Can Mobile Save Retailers?
Amazon winning the ‘Retailer of the Year’ award at the National Retail Federation convention at New York this week was not a surprise, though it’s an interesting decision by NRF mostly comprising brick-and-mortar retailers. Are they surrendering to Amazon or …
Is Mobile the Next Customer Service Channel?
StaffingTalk.comI remember being amazed by the exceptional customer service by American companies, when I first came to the US in 1997. The ability to call the 1-800 number practically 24/7 to solve any problem was unlike anything I had experienc…
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