SAPPHIRENOW

The Future of Business in Latin America, with Michael Golz

As CIO for SAP Americas, Michael Golz travels extensively throughout the Western Hemisphere. He recently returned from trips to Latin America, where he presented as part of the SAP Forums, whose theme was “The Future of Business.” Bill Kozel spoke with Michael about his impressions and observations.

 

Bill: Michael, how were your trips?

Michael: Fantastic. I had the pleasure of presenting at the events in São Paulo, Brazil, and Mexico City. These are key markets for SAP, and I was really blown away by the attendance, the scale, and the energy. The programs were SAPPHIRE-like events, with 6,000 to 8,000 people, a large show floor, and big theater presentations.

 

Bill: What were the key topics?

Michael: There was a very strong focus on SAP HANA – both for SAP Business Suite on HANA and as a platform. In Mexico City, Bill McDermott launched SAP Business Suite for SAP HANA in Latin America, and that generated a lot of excitement. SAP is the only company offering anything like this, and it’s a game-changer for enterprise software.

 

Bill: How did the audience respond?

Michael: Our message resonated very well. People understand that running SAP Business Suite in memory is really unique, because it takes away critical boundaries and restrictions that have made IT solutions, especially high-speed transactional and analytics applications, complex.

 

Bill: What did you tell them about SAP’s experience in running SAP CRM on SAP HANA?

Michael: We showed how we run our internal SAP CRM system on SAP HANA for more than 14,000 registered users, and support up to 10,000 concurrent users. These people represent all lines of business, from marketing to sales and support to finance to field services – all running on and sharing the same system, and all working with the same customer data.

As a result, SAP’s team gets a 360o view of every customer, from the first lead throughout the entire buying process to ongoing support. With CRM on SAP HANA, all transactions are processed on the same platform as our CRM Analytics. This means that all data is available in real-time, without the need to pre-configure cubes, drill-downs, and accelerations – it is all available in memory in an instant for whatever analysis you would like to run. That’s something that a lot of companies would really love to have. And we can show them how it runs in real life. We have very good proof points on processes that were never possible before.

We also showed that with SAP HANA, infrastructure and applications are moving closer together and becoming interwoven. So from an organizational perspective, there’s less of a divide.

 

Bill: What kind of questions did you get?

Michael: People asked a lot of very detailed and insightful questions about SAP CRM on SAP HANA, especially related to disaster recovery, failover scenarios.

They also asked whether we’re really running SAP HANA as a database – which we are. Some people still think of the traditional “sidecar” scenario. So when we tell them that their ordinary database will go away, they’re surprised and think about the implications for the system landscape and their teams. But when we explain that all their well-established SAP mechanisms and practices – including backup and restore – will still work the same way, they become more comfortable. They need to see a live, credible reference, and SAP is one.

The most exciting discussions with customers in both Brazil and Mexico were about business scenarios in different industries, from Financial Services to Engineering and Mining. We talked about the possibilities that SAP HANA brings and how they can apply to new business scenarios in their industry.

 

Bill: Was this a sneak preview of your presentations at SAPPHIRE NOW 2013?

Michael: Absolutely. Attendees can expect to hear a lot more about how we’re using SAP Business Suite on SAP HANA. And judging from my trip, that’s what everyone is most excited about.

 

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SAP Runs SAP is back in Orlando

 Matthias Wild has a few reminders for you before this year’s ASUG and SAPPHIRENOW in Orlando kick off.

 

Read his blog here.

SAPPHIRE NOW and SAP TechEd Madrid: Success in Numbers

Andreas Koch

SAP IT’s Events and Services team was the behind-the-scenes star of this year’s SAPPHIRE NOW and TechEd events in Madrid, ensuring that presenters and attendees were equipped, connected, and secure.

As an IT technology manager, Andreas Koch orchestrated the efforts of the large tech staff, which began its work many weeks before the event. Bill Kozel recently spoke with Andreas about the experience.

 

Bill: Andreas, SAPPHIRE NOW and TechEd were big and distinctly different events. Why don’t you begin by dazzling us with some numbers?

Andreas: Well, for starters we deployed 808 mini-switches, laid 3,118 patch cables, and installed 77 printers. Plus, we deployed a total of 1,190 SAP notebooks in the venue for the hands-on sessions, the demos, and other tasks.

 

There were about 55 technicians on our team, including about 30 from Europe and the rest from the U.S., China, and other locations. It’s a real international team. There were also about 35 hands from local vendors to deploy and collect the hardware, and to set up and tear down.

 

Bill: Very impressive. How about the Wi-Fi network?

Andreas: Actually, there were 65 Wi-Fi arrays configured on 2.4 and 5 GHz, because regular access points couldn’t support the capacity we needed.

 

In all, we had 15,360 unique devices on Wi-Fi. And the maximum concurrent number of devices on the Wi-Fi was 9,063. In total, there were 620 gigabytes of data transferred over the Wi-Fi during the three days of SAPPHIRE NOW and TechEd.

 

Bill: How did the Madrid event differ from the U.S. events?

Andreas: For Madrid, one of the biggest challenges was the high degree of flexibility required. For example, some of the key offices were moved to a different location on the day before the show. So, several of my team members had to stay very late to transfer the technology infrastructure.

 

Another difference between the U.S. and Europe is all the different languages, which occasionally led to translation issues. Also, in Spain the laws require that you provide SMS authentication for every Wi-Fi user. So when users connected to Wi-Fi, they had to input their cell phone numbers, receive a short text with a code, and insert that code to authenticate their device. That scenario had to be repeated by thousands of users.

 

Bill: Did you get any feedback from the attendees?

Andreas: We got some very good feedback, yes. And for that I’d like to say “muchas dankes” to my fantastic IT team.

 

Bill: How’s that?

Andreas: M-U-C-H-A-S D-A-N-K-A-S. It’s a combination of Spanish and German. I created it last year and I’m still using it.

Planning powered by SAP HANA. Combine BW IP, BPC and SAP HANA to innovate.

In his latest SCN blog, Matthias Wild demonstates how SAP HANA can drive innovation. SAP Runs SAP at its best. Read in full here.

Get connected: Matthias will be available at the SAP runs SAP booth at SAPPHIRE Orlando on May 14-16. Stop by if you want to get more insights in our BW powered by HANA projects and the setup of the High-Availability environment.

SAP Runs SAP: Bursting at the Seams

Hi,

This is my very first SAPPHIRE NOW and SAP TechEd and I want to take you with me.

My name is Anita Riegel, and I am the editor-in-chief of the SAP Runs SAP blog. I’m also a gadget geek. I’m armed with my iPad, BlackBerry, and laptop (OK, so I am old school too), and I am not afraid to use them.

I am writing this post on my laptop (as I said, old school) whilst on the plane from Frankfurt to Madrid. Only a curtain divides me from the business-class passengers and their free food. (I had to pay for mine.) I thought I would make the most of my time on the plane and read through some SAPPHIRE NOW and SAP TechEd material to see what Global IT has planned in our SAP Runs SAP floor space.

My first reaction is “WOW”. I know I often claim that SAP Global IT has a packed SAP Runs Run agenda, but I ain’t kidding, it’s bursting at the seams. SAP Global IT is very well represented with a variety of experts, and thanks to our colleagues within the Global IT events team (who always manage to rock the house with their efficiency), our Global IT evangelists will be available and accessible throughout the show.

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Walking the Talk: Live Tweetchat with Oliver Bussmann – November 15, 5:00 p.m. CET

An innovative topic calls for innovative conversation. Fittingly, a discussion about SAP’s mobile solutions should take advantage of Twitter, one of the most popular forms of social media on mobile devices.

On November 15, please join me from 5:00 p.m. to 6:00 p.m. CET for a special “tweetchat.” During this hour, I’ll be on Twitter answering questions about the mobility solutions demonstrated during SAPPHIRE NOW in Madrid (November 9 and 10). The tweetchat will be hosted by SAP’s social media marketing team.

With these solutions and in-memory technology, organizations can access information instantly with mobile devices. We certainly do at SAP. As part of the chat, I’ll share how SAP is putting our own technology to good use, by running our solutions on mobile devices.  SAP Global IT  (SAP Runs SAP) has a packed agenda at SAPPHIRE NOW and SAP TechEd Madrid 2011, do you have any questions, thoughts you would like to share during the tweetchat? I would love to hear from you.

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SAP Runs SAP: Enterprise Mobility

Watch SAP CIO Oliver Bussmann and Miles O’Brien discuss how SAP has mobilized its business.  Learn how SAP formulated its internal mobility strategy, how SAP executed this strategy, what challenges were faced, and what benefits SAP delivered to its lines of business. Click here to watch (Registration requried)

SAP Runs SAP: Afaria Enables Mobility at Global SAPPHIRE NOW

At Global SAPPHIRE NOW 2011 in Orlando, it was the year of mobility. Tablets and smartphones were ubiquitous and thousands of them were in the hands of the global SAP team. As global service owner, Mobility for the SAP Global IT team, Josh Bentley was responsible for configuring these devices, and keeping them fully up-to-date during the fast-moving event. Josh took time out to speak with Bill Kozel about his team’s pioneering use of Afaria, the Sybase mobile device management and security solution.

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SAP Runs SAP: An Exciting Debut at Global SAPPHIRE NOW


Patrick Tupper is Vice President, Business Development for SAP Global IT, and leads the SAP Runs SAP initiative. He spoke with Bill Kozel about the team’s plans for Global SAPPHIRE NOW 2011 in Orlando, May 15-18.

Bill Kozel: Pat, for the first time ever, the SAP Runs SAP team plans to have a big presence at Global SAPPHIRE NOW 2011. Who will be there?

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Oliver Bussmann at SAPPHIRE NOW – SAP Runs SAP

SAP CIO Oliver Bussmann talks about why SAP Global IT is one of SAP’s largest customers, implementing new mobile, in-memory, and sustainability solutions.

(more…)

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