CIO

#SAPRunsSAP – SAP CIO Blog is moving to the #SCN !

Hello!

As of May 1, 2014, the “SAP CIO Blog” will be featured in the SAP Runs SAP space on the SAP Community Network (SCN).

The SAP Runs SAP space covers topics related to how SAP runs SAP, and is dedicated to future thinking, identifying trends, and sharing our experiences. CIO Björn Goerke and other SAP IT thought leaders are joined by experts from around the company to share their knowledge here. Now, you can stay up to date on our latest projects, events, and media coverage, and participate in discussions and ask questions in one stop. Join us!

Webcast Invite – #SAPRunsSAP in the Cloud (AU/NZ) with SAP CIO Björn Goerke

Webcast – Australia/New Zealand time zone

SAP runs SAP in the Cloud, with SAP global CIO Björn Goerke

 

Have you ever dreamed of faster, simpler and smarter solutions that allow you to innovate your business model and move your company to a new level of performance – without any upfront spending?

Join us for a webcast and learn how: SAP runs SAP in the Cloud

Date: Tuesday, April 1, 2014
Time: 11:00am Perth / 2:00pm Sydney (AEST) / 4.00pm NZ
Duration: 60-minutes
Register here

Hear from SAP CIO and Executive Vice President of Cloud and Infrastructure Delivery Björn Goerke on how SAP runs SAP in the Cloud, and learn how your organisation can transform to run simpler.

By enabling analysis on live transactional data in real time, the SAP HANA platform has the power to transform the way you run your business. But the question remains: what’s the best way to deploy this breakthrough in-memory technology for your company?
With limited resources, your IT group may seek a quick, cost-effective deployment and ramp-up experience. After all, real-time business is about speed – and getting there should be fast, too.
This is where the SAP HANA Enterprise Cloud service can help.

 

This is your opportunity to hear how SAP uses a single instance of core applications in the cloud to serve 67,000 employees worldwide, and to securely connect 20,000 mobile workers to SAP data. Plus, find out how you too can take advantage of this service.

As one of the largest customers of SAP worldwide, SAP is using SAP to run faster, simpler and smarter.

Hear how SAP and our customers are gaining real-time insight – with the simplicity of the cloud.

This session is presented live from Melbourne, Australia, where Björn is presenting the opening keynote at Mastering SAP Technologies on Monday, 31 March.

 

Read Björn’s recent article on the changing role of a CIO.

For some examples of ‘SAP runs SAP’, see the SAP Global IT Blog — SAP Runs SAP

Don’t miss out – join us for SAP runs SAP in the Cloud [webcast]
Date: Tuesday, April 1, 2014

Register here

Born to be digital: How leading CIOs are preparing for a digital transformation

Originally published by Ernst & Young.

Digital technologies – including social media, the cloud, data analytics and mobile – are rapidly emerging as disruptive forces for businesses across all industries, from retailers and banks through to carmakers and energy companies. They are fundamentally changing the ways in which consumers interact with these companies, while also opening up new business models at the heart of these firms.

“When I look at the sales and marketing organization, the amount of automation and data-driven information that they use in their daily business is magnitudes bigger than just a couple of years ago.” – Michael Golz, CIO Americas, SAP

In 2012, our research into The DNA of the CIO discovered that CIOs and CTOs from certain industries tended to express greater satisfaction while holding a stronger voice within their respective organizations. We determined that they were well positioned to tackle the digital transformation that many businesses are now undertaking. We defined these as IT-intensive industries such as banks, pharmaceutical companies, telecommunications firms, media houses and, of course technology firms themselves.

Based-upon research in these kinds of industries, our new research therefore provides new insights on what it takes to succeed in a digital world:

  1. How CIOs within highly IT-intensive industries differ from other CIOs
  2. What lessons CIOs can take from those CIOs who are leading transformation efforts on digital
  3. What career choices other CIOs made to fulfil their aspiration for a broader role and greater influence

The research draws on a survey of 166 (information) technology leaders from a range of IT-intensive industries, as these are the firms where CIOs are likely to have the greatest scope and widest remit in their roles.

Born to be digital is part of the EY CIO program which aims to facilitate networking and addressing the personal interests of CIOs as they develop themselves, their teams, their functions and their careers.

Download the report.

SAP Responds to the Growing SaaS Trend: How IT Can Assist Business

Written by Axel Buelow, Interim CIO – SAP AG

By setting up the SAP HANA Enterprise Cloud, SAP is offering customers a Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). However, Software as a Service (SaaS) is also a growing and compelling trend. I’d like to talk about the many ways SAP also provides SaaS internally, particularly in the areas of HCM, finance, procurement, sales and social collaboration.

In order to offer business processes successfully in the cloud at SAP, we first aimed at processes that either were decoupled from other processes, loosely coupled via single interfaces or those where integration was already in place. With these criteria in mind, we were able to find a number of opportunities where we could offer Software as a Service for SAP employees.

In terms of HCM, we now have several processes that we run in the cloud with SuccessFactors, from Talent and Compensation Management to People Development and Succession Planning. We plan to add Recruitment and Learning to our HCM cloud portfolio shortly, and will continue to move further processes into the cloud.

In the area of Finance, we are live on SAP Cloud for Travel, where employees can enter their travel costs and receipts for reimbursement – either via their laptops, their mobile devices or simply at their desktops.

We already have some key Ariba procurement scenarios live in the cloud – Ariba Supplier Information and Performance Management, Ariba Procurement Content, Ariba Sourcing and Ariba Collaborative Commerce (Connectivity to
the Network for Purchase Order and Invoice Automation) highly integrated with our OnPremise world – and are currently evaluating the next scenarios to implement.

In terms of SAP Cloud for Customer, we follow the hybrid strategy, with CRM on HANA as the backend. To support better user adoption, we have now made it available via mobile, so that account executives can use it to manage their sales opportunities while on the road.

At SAP, we offer an internal social collaboration platform with SAP Jam. This helps us to respond to internal demand and communications requirements as the organization becomes more and more social. We have implemented SAP Jam across SAP and will develop its capabilities further with additional apps and functionality, as well as integration to other applications.

One motivation to pursue SaaS is the positive impact on operations. For example, in Q1 2013, traditionally a peak period for performance reviews, we saw a 35% reduction in tickets for those processes running on demand.

SaaS offers us the opportunity to standardize processes, as with a cloud solution there is no need for customization to match regional flavors. This means we no longer require a long roll-out cycle, with specific country requirements and instead we are able to deploy software instantly to a global user group. We see that this offers an instant cost benefit, especially as software developers are no longer required to do costly customization.

By focusing on supporting processes in the process landscape, instead of those at the core of the value chain, we can gather experience with SaaS and then use our experience to address our core processes.

From my perspective, the benefits of SaaS will outweigh related concerns going forward (see the link below to a post on cloud security). This is a trend that is not only compelling, but is inescapable. We can’t ignore the fact that the majority of today’s software is being built to match the SaaS model, and our role is to prepare our organizations for the transition. The role of IT will continue to change, as the IT team starts to focus on processes and offers internal consulting rather than internal programming. I have talked before about the need for IT and the business to collaborate and this will be essential when switching to SaaS.

Security will also be the watchword, as it is clear that when implementing standard software across geographies; there will be different requirements for different countries. For example, EU countries cannot allow data to reside in APJ. This is a vital aspect of the SaaS transition, and IT will have to assist the business in negotiating the data specifics of different countries.

The transition to SaaS means a major transition for IT too – instead of doing it all from implementing to programming, IT will now manage different partnerships with third parties, working together on security, business processes and infrastructure to ensure the successful deployment of on demand software in the corporation.

Protecting the Cloud

 

Axel Buelow, Interim CIO, SAP AG, has written a blog on the Oxford Economics Cloud Platform Trends site.

“As I speak to customers around the world about the Cloud, I am especially attuned to their concerns about security. After all, anytime you move data from the safety of your own four walls, it’s only natural to worry about where that data goes – and how it is protected…”

Read the full blog here.

 

The Future of Business in Latin America, with Michael Golz

As CIO for SAP Americas, Michael Golz travels extensively throughout the Western Hemisphere. He recently returned from trips to Latin America, where he presented as part of the SAP Forums, whose theme was “The Future of Business.” Bill Kozel spoke with Michael about his impressions and observations.

 

Bill: Michael, how were your trips?

Michael: Fantastic. I had the pleasure of presenting at the events in São Paulo, Brazil, and Mexico City. These are key markets for SAP, and I was really blown away by the attendance, the scale, and the energy. The programs were SAPPHIRE-like events, with 6,000 to 8,000 people, a large show floor, and big theater presentations.

 

Bill: What were the key topics?

Michael: There was a very strong focus on SAP HANA – both for SAP Business Suite on HANA and as a platform. In Mexico City, Bill McDermott launched SAP Business Suite for SAP HANA in Latin America, and that generated a lot of excitement. SAP is the only company offering anything like this, and it’s a game-changer for enterprise software.

 

Bill: How did the audience respond?

Michael: Our message resonated very well. People understand that running SAP Business Suite in memory is really unique, because it takes away critical boundaries and restrictions that have made IT solutions, especially high-speed transactional and analytics applications, complex.

 

Bill: What did you tell them about SAP’s experience in running SAP CRM on SAP HANA?

Michael: We showed how we run our internal SAP CRM system on SAP HANA for more than 14,000 registered users, and support up to 10,000 concurrent users. These people represent all lines of business, from marketing to sales and support to finance to field services – all running on and sharing the same system, and all working with the same customer data.

As a result, SAP’s team gets a 360o view of every customer, from the first lead throughout the entire buying process to ongoing support. With CRM on SAP HANA, all transactions are processed on the same platform as our CRM Analytics. This means that all data is available in real-time, without the need to pre-configure cubes, drill-downs, and accelerations – it is all available in memory in an instant for whatever analysis you would like to run. That’s something that a lot of companies would really love to have. And we can show them how it runs in real life. We have very good proof points on processes that were never possible before.

We also showed that with SAP HANA, infrastructure and applications are moving closer together and becoming interwoven. So from an organizational perspective, there’s less of a divide.

 

Bill: What kind of questions did you get?

Michael: People asked a lot of very detailed and insightful questions about SAP CRM on SAP HANA, especially related to disaster recovery, failover scenarios.

They also asked whether we’re really running SAP HANA as a database – which we are. Some people still think of the traditional “sidecar” scenario. So when we tell them that their ordinary database will go away, they’re surprised and think about the implications for the system landscape and their teams. But when we explain that all their well-established SAP mechanisms and practices – including backup and restore – will still work the same way, they become more comfortable. They need to see a live, credible reference, and SAP is one.

The most exciting discussions with customers in both Brazil and Mexico were about business scenarios in different industries, from Financial Services to Engineering and Mining. We talked about the possibilities that SAP HANA brings and how they can apply to new business scenarios in their industry.

 

Bill: Was this a sneak preview of your presentations at SAPPHIRE NOW 2013?

Michael: Absolutely. Attendees can expect to hear a lot more about how we’re using SAP Business Suite on SAP HANA. And judging from my trip, that’s what everyone is most excited about.

 

# # #

What will APJ customers be looking for @ SAPPHIRE?

Written by Manik N. Saha, CIO – Asia Pacific & Japan

 

What will APJ customers be looking for @ SAPPHIRE?

A few weeks ago, at the SAP Forum in Mumbai, I had the opportunity to host a CIO lunch. During this lunch and the conversations that followed, one theme stood out – all the companies represented at the discussion were eager to exchange ideas on enterprise innovation. I was amazed at the intensity and passion of my peers to make technology work for the success of their business and grow their footprints beyond local and regional markets (many of who were well established towards that direction).

This made me reflect on our own SAP story in the Asia Pacific & Japan (APJ) region. Over the last 25 years of SAP being present in APJ, we have grown exponentially in this region, with a diverse ecosystem of customers, partners and employees. The correlation between our growth and the growth in the industry in APJ is not a co-incidence. Operating in 12 countries, today we have over 14,000 employees and 1,400 partners in the APJ region supporting around 22,000 customers.

A pillar of our success has been SAP’s ability to innovate in different technology categories, and bring these innovations into the enterprise space. At Global IT, we strive to be early adopters of SAP’s innovations and we ourselves continually innovate our IT services and solutions.

As an example, by using our SAP Afaria platform, over the last 3 years we were able to deploy over 45K smartphones (IOS and Android based) and 5,5K BYOD mobile devices. Our large employee footprint in India and China has seen a significant adoption of BYOD for mobile phones, which validates that the consumerization of IT is real.

To support these mobile devices, we had to also innovate our IT services. We have established Enterprise Mobility Solution Centers in multiple key locations within the region, to provide a more consumer-centric support to our employees. As a result, employees get a personalized service each time they have an issue with any IT equipment, and our IT satisfaction has really grown.

Heading into SAPPHIRE next week, I’m eager to welcome and look forward to meeting our customers from APJ. Customers will be able to meet Global IT experts at the SAP Runs SAP booth on the SAPPHIRE showfloor. These experts have deep knowledge of SAP’s technology, LoB solutions and project experience. The present Global IT Management team has multiple years of experience in IT governance, strategy and management – and many of them will be available at the booth to talk to customers.

For the first time, I will personally host tours of our SAP Runs SAP booth for APJ customers and partners. The one hour walkabout tour around SAP Runs SAP will provide our customers an opportunity to meet the experts. During this tour, we would like to share our innovation practices and experiences with our customers, and learn from them what we could do differently or better.

If you are going to SAPPHIRE Orlando 2013, please drop by the SAP Runs SAP booth. I look forward to meeting you and talking more about enterprise innovation!

 

Manik N. Saha

CIO – Asia Pacific & Japan

SAP

Three key steps to collaboration between IT and the business – CRM on HANA

Written by Axel Buelow, SVP & Head of Application Services

The Migration to HANA should not be seen as a normal, technical database migration. It provides a huge opportunity to positively impact the business – to run faster, smarter and simpler. Companies can and should use their HANA migration to assess which business processes need acceleration or to think about areas where they could run processes differently or even introduce brand-new ones.

In order for this to happen, IT and the business need to collaborate. It’s a process of education. IT can educate the business on HANA’s potential to bring about change. This sparks ideas and the business is able to come up with new and better ways to do things. The business can educate IT on processes, process pain points and new business potential.

I saw this when SAP Global IT implemented HANA for the SAP Facility Management. We now use smart meters to capture energy consumption in our data centers and company facilities and have captured millions of records that provide a real-time view of our energy consumption. We can react now much faster, avoid unnecessary energy consumption and contribute to our sustainability targets. IT couldn’t have built this kind of analysis without the process knowledge of the facilities team.

This is why IT and the business have to collaborate. In our recent CRM on HANA migration, we worked closely with the business. These were our three key steps to collaboration:

  1. Roadmap: We had a joint business and IT roadmap, which I referenced in my last blog post [link]. Two years ago, we started with by-side scenarios, which swiftly ramped up our HANA knowledge. Then we implemented BI on HANA, which gave us the chance to test our new apps. And now we are working on our big Business Suite on HANA migrations: CRM on HANA is already migrated, followed by ERP on HANA later this year.
  2. Collaboration model:  We established a clear collaboration model, with one CRM on HANA sponsor from the business and one from Global IT. All the HANA responsibilities were bundled under these two sponsors, who had regular meetings to align before reporting jointly to top management.
  3. One team: we drew resources from all over SAP, but during the 2.5 month migration of CRM to HANA, we worked as one team under one roof. Our project team came from the business units, Application Services and Infrastructure Services (both within IT), from development and from our support organization. Having such mixed project skills meant that we overcame the project borders and everyone worked as one team. We were partners.

 

Having had our learning curve with CRM on HANA, we are now working on the ERP on HANA implementation. It is a far larger project for us, with more users, modifications, add-ons and interfaces. However, we are also able to focus on more value scenarios, so will be able to include Fast Closing  and the Financial Cockpit in one program with the migration. The business now better understands the potential that the HANA in-memory technology can provide to them, and we in IT understand much more about business processes and priorities.

 

(This is the second in series of blog posts on the SAP CRM on HANA go-live. To read the first post on the migration of CRM on HANA please follow this link: “SAP Runs SAP CRM on HANA“.)

OnDemand Webcast: Enterprise Social Media Success – Leadership by Example

In case you missed it, here is a recording of Oliver Bussmann’s Business2Commnity presentation on his top social media strategies and tips for 2013 as an executive.

Follow this link.

Oliver Bussmann’s 2013 Social Media Tips

SAP CIO Oliver Bussmann, recognized as the #1 Social CIO, is distinguished as a thought leader and influencer in the Enterprise IT industry. Oliver actively engages on Twitter, blogs, and other social networks daily addressing the latest trends in data, mobile, analytics, and more. He recently shared his knowledge in a short, yet effective SlideShare presentation: “My 2013 Social Media Tips”. These tips are essential guidelines, ranging from managing content to your personal brand, which will help you to establish your social media presence. Oliver lists his top four strategies to approaching social media and how it relates to you and/or your company. Oliver’s understanding of social media has led to the success of the SAP Runs SAP innovation program and transformation of social media tools for collaboration.

Click here for the presentation.

 

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